IT Intern

The Intern will work closely with the IT team to support the creation, validation, and maintenance of knowledge articles, as well as the testing of chatbot data. He/She will gain hands-on experience in knowledge management, quality assurance, and data-driven decision-making within an IT environment.

What You Will Need?

Required skills:

* Currently pursuing a degree in Information Technology, Computer Science, or related field.

* Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)

* Strong written communication skills with attention to detail and ability to simplify complex technical information.

* Strong problem-solving skills and the ability to work independently and as part of a team.

* Ability to learn quickly and adapt to new technologies and processes.

* Excellent organizational skills and the ability to manage multiple tasks simultaneously.

* Willing to render internship hours

What Will Put You Ahead?

Preferred Qualifications:

* Familiarity with IT tools such as Cherwell, Jira Confluence, SharePoint is a plus.

* Basic understanding of chatbots or artificial intelligence (AI) technology is desirable.

A Day in The Life Typically Includes:

* Draft and migrate knowledge articles based on the latest IT solutions, troubleshooting steps, and FAQs.

* Collaborate with subject matter experts (SMEs) to ensure content accuracy and clarity.

* Organize and categorize knowledge articles in the IT knowledge base for easy access and reference.

* Perform user acceptance testing (UAT) on knowledge content to ensure it meets the company's standards and serves user needs.

* Assist in reviewing the data used by the IT chatbot, ensuring responses align with best practices and internal knowledge.

* Test and validate chatbot interactions to confirm the accuracy of responses and identify potential areas for improvement.

* Maintain a daily log of tasks and provide feedback on the progress of knowledge article updates and chatbot testing.

* Prepare weekly reports summarizing knowledge article created, chatbot test results, and any ongoing improvement recommendations.

* Participate in team meetings and brainstorming sessions to discuss improvements in knowledge management processes and chatbot features.

* Gain exposure to emerging technologies, tools, and methodologies in knowledge management and IT support.

* Assist in any ad-hoc tasks related to IT knowledge management and chatbot optimization.

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called [1] Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the webpage.

At Infor we value your privacy that's why we created a policy that you can read [2] here.

References

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