Retail Standards Associate

15 hours ago

Pasig, National Capital Region, Philippines Unioil Petroleum Philippines, Inc. Full time ₱250,000 - ₱500,000 per year

The Retail Standards Associate is responsible for ensuring that all retail operations align with the company's policies and quality standards. This role involves evaluating and improving the effectiveness of the retail environment, ensuring consistency across all retail stations, and providing support and training to retail teams. The Retail Standards Associate plays a key role in maintaining exceptional customer service, operational excellence, and compliance with retail best practices.

KEY RESPONSIBILITIES:

Retail Standards Compliance & Quality Assurance


• Ensure retail operations adhere to company policies, industry regulations, and quality standards.


• Conduct regular audits and store visits to assess compliance and identify areas for improvement.


• Monitor station layouts, visual merchandising, and overall presentation to maintain a consistent brand image.

Training & Development


• Provide training and support to retail teams on operational best practices and customer service excellence.


• Develop comprehensive training materials and collaborate with the training team to enhance station personnel's understanding and application of retail standards.


• Serve as a resource for retail staff, answering questions and providing guidance on standard operating procedures.

Operational Support & Process Improvement


• Identify opportunities to streamline retail processes and improve efficiency in daily operations.


• Assist in implementing new policies and initiatives to enhance the overall retail experience.


• Collaborate with cross-functional teams, including retail sales, marketing, and others, to ensure seamless execution of retail strategies.

Reporting & Documentation


• Maintain detailed reports on station evaluations (SPA, U-Check, Validations), compliance assessments, and training sessions.


• Track and analyze key retail performance metrics to measure adherence to standards and identify trends.


• Recommend corrective actions and improvements based on findings from audits and assessments.

Stakeholder Coordination & Communication


• Work closely with retail team, station trainers, and dealers to ensure alignment with company objectives.


• Communicate updates on retail standards, policies, and new initiatives to relevant teams.


• Address operational issues and provide solutions to maintain smooth store operations.


• Perform other related tasks as assigned by the superior to support retail operations and business objectives.

Job Qualifications:

  • Bachelor's degree in Business Administration, Engineering, or any related field.
  • No prior experience required; fresh graduates are welcome to apply.
  • Previous experience in retail operations, administration, or a related field is a plus but not mandatory.
  • Willingness to learn and adapt in a fast-paced retail environment.
  • Strong understanding of retail operations, customer service, and quality standards.
  • Excellent organizational and analytical skills with a keen attention to detail.
  • Strong communication and interpersonal skills to work effectively with internal teams and store staff.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and retail management systems.
  • Basic knowledge of editing tools such as Canva, video editors, or other content creation software is a plus for crafting training materials.
  • Ability to work independently and proactively address challenges in a fast-paced retail environment.
  • Problem-solving mindset with a focus on continuous improvement and operational efficiency.

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