Technical Support Coordinator

6 days ago

Cainta, Calabarzon, Philippines EXPONENT CONTROLS AND ELECTRICAL CORP. Full time ₱300,000 - ₱600,000 per year
  • Facilitate clear communication between the technical support team and other departments, ensuring that all are informed about ongoing issues and resolutions.
  • Exhibit a strong customer service mindset, ensuring that all interactions with users are professional, empathetic, and focused on delivering a positive experience.
  • Oversee the daily operations of the technical support team, ensuring that all inquiries and issues are addressed promptly and efficiently.
  • Act as a point of escalation for complex technical issues. Provide hands-on support and guidance to both customers and team members to ensure effective problem resolution.
  • Maintain accurate records of support requests, resolutions, and customer feedback.

Qualifications:

- Graduate of BS Electrical Engineering

- Willing to learn and take on site coordination tasks

- Good communication and organizational skills

- Licensed or non-licensed (both welcome)

Job Type: Full-time

Work Location: In person

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