
Technical Support Coordinator
7 days ago
- Facilitate clear communication between the technical support team and other departments, ensuring that all are informed about ongoing issues and resolutions.
- Exhibit a strong customer service mindset, ensuring that all interactions with users are professional, empathetic, and focused on delivering a positive experience.
- Oversee the daily operations of the technical support team, ensuring that all inquiries and issues are addressed promptly and efficiently.
- Act as a point of escalation for complex technical issues. Provide hands-on support and guidance to both customers and team members to ensure effective problem resolution.
- Maintain accurate records of support requests, resolutions, and customer feedback.
Qualifications:
- Graduate of BS Electrical Engineering
- Willing to learn and take on site coordination tasks
- Good communication and organizational skills
- Licensed or non-licensed (both welcome)
Job Type: Full-time
Work Location: In person
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