Application Engineer Associate

5 days ago

Pasig, National Capital Region, Philippines Quess Full time ₱59,000 - ₱71,200 per year

Provide technical assistance to customers and other company personnel in the general use of IPS products, using knowledge of engineering principles and techniques, on assigned products under the general direction of Application Engineering. Provides online chat, phone or email support addressing both internal and external inquires.

Required Education / Experience / Skills:

  • Four year BS degree in Mechanical, Industrial or Electrical Engineering.

  • English language skills are required. Skills in other languages are a plus.

  • Knowledge of power transmission products relating to how used and/or how manufactured is preferred.

  • PC literate. Microsoft Office user skills required. Access skills preferred.

  • Good communication skills and people skills are required.

  • Able to read/interpret blue prints as well as tolerance schemes.

  • Relational database and/or Oracle experience preferred.

Major Responsibilities:

  1. Responds to email, telephone, web chat and written inquiries from customers, distributors, Sales and other company personnel to provide technical support regarding company product by phone, email or written correspondence.

  2. Completes internal and external technical request which includes but not limited to product and application troubleshooting and product selection.

  3. Coordinates technical data for use with computer programs as necessary for customer and IPS applications including E-Commerce activities for Intranet, Internet and Extranet. Provides updates to online product information, interchange tools and product FAQs.

  4. Assists in the updates of product information of distributor's system.

  5. Handles departmental routines promptly and courteously, reporting anticipated or encountered problems to supervisor.

  6. Prepares reports on status of activities, projects and initiatives assigned in defined timeframes or as requested.

Job Types: Full-time, Permanent

Pay: Up to Php59,000.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Application Question(s):

  • Are you open to a hybrid work setup that requires reporting onsite in Pasig four times a month?
  • Are you amenable to working a 3:00 PM to 12:00 AM shift?
  • On a scale of 1 to 10, how would you rate your English communication skills (1 = Poor, 10 = Excellent)?
  • What experience do you have with power transmission products, either in their use or manufacturing?
  • Are you able to read/interpret blueprints as well as tolerance schemes?

Education:

  • Bachelor's (Required)

Work Location: In person

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