Customer Care Representative

4 days ago

Pasig, National Capital Region, Philippines Enshored Full time

Key Responsibilities

  • Be part of an amazing team of people, working closely with your team leader and delivering the best service possible to hoteliers and property owners.
  • Have a direct impact on our customer satisfaction, product adoption, and customer lifetime value.
  • Ensure clients that help them become product experts themselves.
  • Build robust relationships with our customers to limit the churn rate.
  • Ensure you handle and follow up on troubleshooting issues in the most adapted and efficient way.
  • Provide our customers with any advice requested, always looking to go the extra mile.

Required Qualifications

Education:

  • Bachelor's/College degree

Experience:

  • At least 1 year of experience in a customer-facing role, handling direct communications via chat, phone, and email, in the travel industry

Skills:

  • You have outstanding communication skills, both spoken and written in English.
  • You have a strong customer orientation and can adapt to each client to provide a personalized experience.
  • Empathy is one of your strongest skills; you can put yourself in the customer's shoes and actively handle their requests.
  • Excellent organization and coordination skills; you are a natural problem solver and are not afraid to think outside the box for solutions.

Core Competencies

  • Quality: Ability to consistently produce accurate, thorough, and high-standard work that meets or exceeds expectations. Encompasses attention to detail, consistency, efficiency, and commitment to excellence in delivering results.
  • Operational Excellence: Improves processes, maximizes efficiency, and minimizes waste while driving results. Reflects discipline, strategic thinking, and continuous improvement.
  • People: Communicates effectively, builds strong relationships, and fosters inclusive environments. Demonstrates emotional intelligence, leadership, and collaboration.
  • Growth/Winning in the Market: Drives business growth and customer value. Demonstrates market awareness, innovation, strategic thinking, and resilience.
  • Leadership (if applicable): Ability to lead, motivate, and inspire others across different cultures.

Working Conditions

Work Hours:

Shifting Schedule (including weekend shift)

Work Setup:

Temporary Hybrid

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