Fraud Operations Agent

3 days ago

Manila, National Capital Region, Philippines Monee Full time

Job Description

  • Perform real time review of system alerts and identify unauthorized transactions and fraudulent accounts.
  • Establish accurate and timely contact with customers to confirm the validity of flagged transaction.
  • Identify new and existing fraud trends by analyzing accounts and transaction patterns.
  • Propose system improvements.
  • Collaborate with stakeholders to drive process improvements.
  • Take on ad hoc projects or assignments related to Fraud Operations.

Requirements

  • Bachelor's degree in any related courses
  • 1-3 years experience in Fraud Operations/Fraud Management
  • Preferably has experience in Fraud Management for Debit / Credit Card, Digital Banking and/or Internet Banking
  • With strong analytical and problem-solving skills
  • Must be critical thinker and knowledgeable on current fraud trends
  • Resourceful, proactive, flexible and comfortable working in a fast-paced environment
  • With good communication and interpersonal skills

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