IT Analyst

Role description

Scope of Work/Responsibilities

Specific tasks and service requirements required on a daily basis.

Technical Enablement

• Advise and support staff in designing, developing, and deploying apps and automation using approved platforms (e.g., Power Platform, RPA, AI tools).
• Provide hands-on clinics and troubleshooting for citizen developers.
• Provide expert advice to ensure templates, starter kits, and solution catalogs are appropriately used or developed—supporting consistent, scalable automation aligned with organizational needs and best practices.

Governance & Best Practices

• Ensure all citizen-developed solutions comply with ADB's IT security guardrails, data protection standards, and regulatory requirements.
• Review and provide feedback on solution designs, documentation, and lifecycle management.
• Contribute to the development and refinement of governance playbooks and onboarding processes.

Training & Capability Building

• Deliver structured learning sessions and workshops for staff (in coordination with ACM and Project delivery teams).
• Mentor Digital Champions and support the Citizen Dev Hub community.
• Curate and update knowledge materials, FAQs, and guidance documents.

Quality Assurance & Monitoring

• Conduct peer reviews and quality checks of citizen-developed apps and automations.
• Identify risks, gaps, and improvement opportunities in solution development.

Reporting & Continuous Improvement

• Track and report on adoption metrics, solution quality, and compliance.
• Provide recommendations for scaling citizen development and improving program outcomes.

Skills

Requirement and Qualification (Education & Work Experience)

Education and Work Experience

• Proven experience in citizen development, low-code/no-code platforms, and process automation.
• Strong understanding of governance, security, and compliance in digital solution development.
• Excellent facilitation, coaching, and communication skills.
• Experience in large organizations is preferred.

Technical Knowledge

• Proficiency in low-code/no-code platforms (especially Microsoft Power Platform: Power Apps, Power Automate, Power BI, CoPilot).
• Understanding of process automation, workflow design, and solution lifecycle management.
• Familiarity with IT governance, data protection, and security standards.
• Knowledge of best practices for documentation, testing, and deployment of digital solutions.

Soft Skills

• Strong communication and facilitation skills for training, mentoring, and stakeholder engagement.
• Problem-solving and analytical thinking.
• Ability to work collaboratively in cross-functional teams.
• Adaptability and willingness to learn new technologies and practices.
• Coaching and peer support skills.

Tools/Software

• Microsoft Power Platform (Power Apps, Power Automate, Power BI, CoPilot).
• Collaboration tools (e.g. Microsoft Teams, SharePoint).
• Project management tools (e.g., MS Project, Planner, or similar).
• Documentation and knowledge management tools (e.g., Word, OneNote,).

Certification (if applicable)

• Microsoft Certified: Power Platform Fundamentals (PL-900) – required.
• Microsoft Certified: Power Platform App Maker Associate (PL-100) – preferred.
• Other relevant certifications in process automation, RPA, or IT governance are an advantage.

About RCG Global Services

At Myridius, we transform the way businesses operate. Formerly known as RCG Global Services, our more than 50 years of expertise now drive a new vision—propelling organizations through the rapidly evolving landscapes of technology and business. We offer tailored solutions in AI, data analytics, digital engineering, and cloud innovation, addressing the unique challenges each industry faces. Our integration of cutting-edge technology with deep domain knowledge enables businesses to seize new opportunities, drive significant growth, and maintain a competitive edge in the global market. Our commitment is not just to meet expectations but to exceed them, ensuring measurable impact and fostering sustainable innovation. The success of Myridius is directly tied to the breakthroughs achieved by our clients. Together, we co-create solutions that not only solve today's challenges but also anticipate future trends. At Myridius, we go beyond typical service delivery. We craft transformative outcomes that help businesses not just adapt, but thrive in a world of continuous change. Discover how Myridius can elevate your business to new heights of innovation. Visit us at and start leading the change.