IT Analyst

Role description

Scope of Work/Responsibilities

Governance Framework Development

• Develop, refine, and implement governance frameworks, policies, and playbooks for Power Platform, ServiceNow, RPA and other supported automation tools.
• Help define and document roles, responsibilities, and processes for solution lifecycle management, including demand management, onboarding, review, and retirement.

Compliance & Risk Management

• Ensure all citizen-developed solutions comply with ADB's IT security guardrails, data protection standards, and regulatory requirements.
• Integrate automated governance checkpoints and controls within the Power Platform environment.
• Conduct risk assessments and recommend mitigation strategies for citizen developed solutions.

Training & Capacity Building

• Develop and deliver training materials and workshops on governance best practices for citizen developers and Digital Champions.
• Provide guidance and support to staff on compliance, documentation, and governance processes.

Quality Assurance & Monitoring

• Set up monitoring dashboards and reporting mechanisms to track compliance, adoption, and solution quality.
• Review and approve citizen-developed apps and automations prior to deployment.
• Maintain a registry of approved solutions and their governance status.

Reporting & Continuous Improvement

• Collect feedback from stakeholders, including end users and citizen developers, to improve governance frameworks and processes

Skills

Requirement and Qualification (Education & Work Experience)

Education and Work Experience

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or related field.
• Minimum 5 years of professional experience in IT governance, automation, or digital transformation projects.
• Experience implementing governance frameworks for automation platforms (Power Platform, ServiceNow, RPA) in large organizations

Technical Knowledge

• Deep understanding of governance, risk, and compliance for digital platforms and automation tools.
• Expertise in Microsoft Power Platform (Power Apps, Power Automate, Power BI), ServiceNow, and Robotic Process Automation (RPA) technologies.
• Knowledge of solution lifecycle management, data protection, security standards, and regulatory requirements.
• Familiarity with process mining, workflow automation, and citizen development models.

Soft Skills

• Excellent communication and facilitation skills for training, stakeholder engagement, and policy development.
• Strong analytical and problem-solving abilities.
• Ability to work collaboratively with cross-functional teams and influence senior stakeholders.
• Adaptability, attention to detail, and a proactive approach to risk management.
• Coaching and mentoring skills.

Tools / Software

• Microsoft Power Platform (Power Apps, Power Automate, Power BI).
• ServiceNow platform (workflow, automation, reporting modules).
• RPA tools (e.g., Power Automate, Automation Anywhere).
• Collaboration and documentation tools (e.g. Microsoft Teams, SharePoint).
• Project management tools (e.g., MS Project, Planner).

Certification (if applicable)

• Microsoft Certified: Power Platform Fundamentals (PL-900) – required.
• ServiceNow Certified System Administrator or Implementation Specialist – preferred.
• RPA certification (UiPath Certified Professional, Automation Anywhere Certified, or Blue Prism Developer) – preferred.
• Certifications in IT Governance, Risk Management, or Compliance (e.g., COBIT, ITIL, ISO/IEC – an advantage.

About RCG Global Services

At Myridius, we transform the way businesses operate. Formerly known as RCG Global Services, our more than 50 years of expertise now drive a new vision—propelling organizations through the rapidly evolving landscapes of technology and business. We offer tailored solutions in AI, data analytics, digital engineering, and cloud innovation, addressing the unique challenges each industry faces. Our integration of cutting-edge technology with deep domain knowledge enables businesses to seize new opportunities, drive significant growth, and maintain a competitive edge in the global market. Our commitment is not just to meet expectations but to exceed them, ensuring measurable impact and fostering sustainable innovation. The success of Myridius is directly tied to the breakthroughs achieved by our clients. Together, we co-create solutions that not only solve today's challenges but also anticipate future trends. At Myridius, we go beyond typical service delivery. We craft transformative outcomes that help businesses not just adapt, but thrive in a world of continuous change. Discover how Myridius can elevate your business to new heights of innovation. Visit us at and start leading the change.