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Process Trainer

2 hours ago

Taguig, National Capital Region, Philippines Tata Consultancy Services Full time

Key Requirements:

  • Facilitate training to new hires / associates in compliance with knowledge base requirements as per process specifications
  • Coach and mentor associates to facilitate a smooth transition to the shop floor
  • Review/update training content to validate accuracy and relevance of the content & ensure that all training programs are in line with business requirements
  • Handle ad-hoc queries of the new-hires and coordinate with other support functions for query resolution
  • Monitoring & reviewing performances to ensure results align with standards.
  • Evaluate Calls, errors and provide constructive feedback to improve KPIS's of the Unit and individual associate and document the results as per process specifications
  • Provide feedback on the quality evaluation to the associates on regular basis and follow-up for development
  • Update and validate the learning repository and keep associates updated with contents
  • Create, analyze and maintain quality evaluation MIS/matrix and circulate it to the management regularly as per specified timelines
  • Support the Audit SPOC during reviews and provide necessary data/documentation accurately and on time as per unit specifications.
  • Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet/exceed expectations.
  • To report any observation to the reporting manager and unit head on regular basis.
  • Strong understanding of QA / Testing / TNA and Automation concepts.
  • Ensure Day program is completed for the new hires & focus on bottom quartile associates to come up at par with the other associates on the production floor.
  • Nominate associates / managers for L & D training programs and keep a track of the TCS trainings

Candidate Specifications

Good verbal & written communication skills to communicate with internal and external customers.

Good interpersonal, problem solving & analytical skills. Keep morale high: Ensure motivational programs are in place and encourage frequent recognition

Ability to provide constructive feedback to associates.

Ability to work in a team and adhere to timelines consistently. Establish and maintain communication

with Clients and Team members, understand needs, resolve issues, and meet expectations.

Ability to work in night shifts / staggered shifts / weekends / days off based on business requirements.

Self-motivated with leadership qualities.

Ability to work effectively in ambiguity, shifting priorities and multiple deadlines.

Should have advanced knowledge in MS Office.

Assessment Center

Personal / Vcon Interview

1st & 2nd round