Trainer - Collections Account
6 days ago
Experienced trainer to be profiled under Collections Account
Essential Skills
Proven training experience in communications and soft skills
Collections experience (preferably in Banking and Finance)
Excellent presentation, facilitation and interpersonal skills
Ability to design engaging training programs
Job Responsibilities
- Develop and deliver training programs for collections teams
- Conduct needs assessments and evaluate training effectiveness
- Collaborate with operations teams to enhance collections processes
- Other ad hoc activities
Qualifications
- With minimum 2 yrs experience in any Debt collections process ( Voice )
- Minimum of 3 years of experience in training
- Certification in training and development (e.g., CTT+)
- Experience in adult learning principles and instructional design, do training for at least 2 Years within the last 2 assignments of their work experience
- Familiarity with Debt collection software
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