Accounts and Administration Officer

About Brainbox

Brainbox is different from every other BPO. It's not just the amazing culture, strong brand, loyal customers, and talented staff - it is deeper than that. The Brainbox core value of 'Always Be Kind' is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do aims to provide people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love what they do and become the best versions of themselves.

We are looking for an Accounts and Administration Officer who will deliver accurate, audit-ready strata accounts administration, including invoicing, receipting, s110 processing, settlements, reconciliation, and creditor management. Maintain clean and compliant records in Property IQ, manage the shared Accounts inbox, and ensure smooth hand-offs to onshore teams.

Qualifications and Attributes

• At least 2 years of experience in strata management or property management, or in a similar role
• Any relevant bachelor's degree
• Experience in strata property management in maintenance and accounts is required
• Comfortable with night shift and after-hours roster
• Experience in accounts receivable or strata accounts preferred
• Excellent written and verbal communication skills, with the ability to interact professionally with clients and residents

Key duties

• Monitor and triage the Accounts inbox, create tasks in Property IQ, and tag correct schemes and lots.
• Raise invoices, send statements, process receipts, match payments, and resolve variances.
• Prepare, issue, and record Section 110 certificates and fees under WA legislation.
• Manage settlements end to end including reconciliation, owner updates, and hand-off to the Community Services Manager.
• Add and update creditor records, verify ABNs, GST, bank details, licences, and insurances.
• Raise on-charges to owners, builders, and developers, cross-check against work orders and approvals.
• Prepare daily reconciliations, banking, arrears updates, and nightly dashboards.
• Keep system records clean: filing, naming conventions, data hygiene, retention rules, and periodic audits.
• Handle after-hours calls by roster, log matters, and issue an 8:30 am summary.
• Maintain controls, approval limits, checklists, and escalate any suspected irregularities.

Perks

• Attractive and competitive salary
• Tenure-based and Performance-based incentives
• Paid time off
• Unlimited cash incentives for hired referrals
• Engagement and Recognition programs
• HMO on day 1
• Work-life balance with a 37.5h week and free weekends
• International career growth and clients
• Opportunities to travel abroad
• Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
• Fun and inclusive working environment and great working culture
• Dedicated local support with local Management, HR, onboarding, payroll, and ICT
• Access to unlimited training and micro-competencies to advance your skills

This role is subject to a number of skills and possible online practical tests.

This position is an onsite role at our Pampanga office. Candidate must be willing to work on-site.

Job Type: Full-time

Ability to commute/relocate:

• Angeles: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your notice period?
• What is your desired salary?
• This is a night shift schedule, not day shift. Are you willing to work onsite for a night shift?

Experience:

• strata management: 2 years (Preferred)
• accounts & admin in strata: 1 year (Preferred)

Work Location: In person