Scrum Master

The Scrum Master is responsible for facilitating agile project delivery by ensuring adherence to Scrum principles and practices. The role focuses on enabling efficient collaboration among cross-functional teams, removing impediments, and guiding the team toward continuous improvement. The Scrum Master serves as a servant leader, coach, and facilitator who ensures that the team delivers high-quality, value-driven products within agreed timelines.

Key Responsibilities:

Scrum Facilitation

·       Lead and facilitate all Scrum ceremonies (Sprint Planning, Daily Stand-ups, Sprint Review, and Retrospective) for development teams.

·       Ensure strict adherence to agile practices and PEZA project governance standards under the PPP framework.

·       Define and track sprint goals, backlog items, and deliverables aligned with Customer's business requirements and technical roadmap.

2. Team Coaching and Development

·       Coach the development team, Product Owner, and stakeholders on agile best practices and frameworks.

·       Encourage self-organization, accountability, and cross-functional collaboration within the team.

·       Identify areas of improvement and implement strategies for continuous process enhancement.

3. Impediment Resolution and Risk Management

·       Identify and remove blockers that affect sprint execution, including technical dependencies, data migration challenges, and regulatory clarifications.

·       Collaborate with infrastructure, QA, and integration teams to address deployment issues and ensure system stability.

·       Escalate unresolved risks and propose mitigation measures to the Project Manager and Project Steering Committee.

4. Coordination and Stakeholder Management

·       Act as the primary facilitator between Customer's business units, implementation team, system developers, and third-party partners

·       Support the Project Manager and Product Owner in backlog prioritization, sprint reviews, and alignment of development milestones with Customer's operational needs.

·       Ensure timely communication of project progress, sprint metrics, and impediments to the Project Management Committee.

5. Process Optimization

·       Promote agile maturity within the project teams through mentoring, coaching, and practical application of Scrum principles.

·       Implement lessons learned and process enhancements identified during retrospectives.

·       Encourage data-driven decision-making using metrics such as team velocity, burndown rate, and defect trends.

6. Compliance and Documentation

·       Ensure sprint documentation (user stories, acceptance criteria, test cases, sprint reports) meets both Agile standards and Customer's audit requirements.

·       Coordinate sprint deliverables with internal Quality Assurance, Cybersecurity, and IT Governance divisions.

·       Prepare consolidated Agile progress reports for presentation during Project Steering Committee meetings.