Healthcare Customer Service Representative

1 week ago

Quezon City, National Capital Region, Philippines MicroSourcing Full time ₱250,000 - ₱600,000 per year

Discover your 100% you with MicroSourcing

Position: Healthcare Customer Service Representative Work setup & Shift: Onsite | Night Shift Site: 1880 Avenue Building, Eastwood City Cyberpark, Quezon City

Why join MicroSourcing?

You'll have:

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses*
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

What You'll Be Doing:

  • Track all drug test paperwork by obtaining it from the lab website, via fax or within the system.
  • Quality check of downloaded information in database.
  • Receive documentation via email/fax and attach to correct test.
  • Perform other duties and related functions as needed or assigned

Job Requirements:

  • Minimum 1-2 years customer service experience
  • High School Diploma or GED
  • Knowledge of MS Office (word, excel) with 10-key and typing skills of 40 wpm; Strong data entry skills
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multi-tasking skills
  • Excellent customer service skills; Strong phone etiquette and professionalism
  • Quick learner, self-motivated and ability to work independently to meet deadlines
  • Ability to listen to team members' feedback and self-correct/adjust as necessary
  • Positive and friendly attitude and ability to work in a team environment
  • Expected to be at work on time and on days scheduled

What We Offer

  • Medical, Dental & Vision insurance
  • Life insurance, AD&D and Long-Term Disability
  • 401k with Company match
  • Paid time off
  • EAP
  • Perks Program through Access Perks

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit

*Terms & conditions apply

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