back office

5 hours ago

Manila, National Capital Region, Philippines Metacareers- Ortigas Full time ₱216,000 - ₱324,000 per year

Job Summary:

The Customer Service Representative (Blended) handles customer concerns through calls, chat, and email. The agent provides helpful and accurate support to ensure a good customer experience.

Responsibilities:

  • Answer customer inquiries via phone, chat, and email
  • Help customers with concerns, orders, billing, or technical issues
  • Give correct and clear information about products and services
  • Document all interactions in the system
  • Follow company rules, process, and quality standards
  • Meet daily performance and service targets
  • Handle multiple tasks at the same time when needed

Qualifications:

  • At least Senior High School Graduate
  • With or without BPO experience
  • Good English communication skills (spoken and written)
  • Basic computer skills
  • Willing to work on shifting schedules, weekends, and holidays
  • Can work well under pressure
  • Can work onsite

Job Type: Full-time

Pay: Php18, Php27,000.00 per month

Benefits:

  • Flexible schedule
  • Flextime
  • On-site parking
  • Paid training
  • Pay raise
  • Work from home

Work Location: In person

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