Job and Company Moderator

2 weeks ago

Taguig, National Capital Region, Philippines Bossjob Full time ₱250,000 - ₱500,000 per year

Bossjob
is looking for a
Job and Company Moderator
to ensure the quality, accuracy, and credibility of job postings and company accounts on our platform. This role plays a vital part in maintaining a trustworthy environment for both job seekers and employers by reviewing content, identifying fraudulent activities, and supporting continuous process improvement.

Job responsibilities:

  • Content Review:
    Review and approve job postings, company account creation submitted by employers to ensure they meet quality standards and prevent fraudulent activities.
  • Quality Control and Spam Management:
    Ensure that all jobs and companies published in Bossjob are true. Identify and remove spam or fraudulent jobs and companies and maintain the credibility of the platform.
  • Collaborate with Internal Teams:
    Provide insights and user feedback to improve the moderation process and platform usability.
  • Issue Resolution:
    Address user concerns or disputes related to moderation decisions in a professional and empathetic manner.
  • Other tasks assigned by the direct manager.

Required Qualifications:

  • Bachelor's degree in Business Management, Economics, or related field preferred.
  • At least 1-3 years of experience as a Customer Service Representative
  • Content Moderator in the BPO or similar industry preferred.
  • Good verbal and written communication skills.
  • Flexibility in working hours and open to work on a shifting schedule.
  • Excellent problem solving skills, technologically savvy and proficient in using Customer Support software.
  • Solutions-oriented and understands the importance of patience and empathy towards clients.
  • Strong organizational skills to manage and document customer interactions.
  • Ability to work in a fast-paced environment and handle high call volumes.
  • Flexibility in working hours and open to work on a schedule of Monday-Friday (onsite), and Saturday (remote) from 9AM-6PM (PHT).

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