Desktop Support

4 hours ago

Pasig Central Post Office, Philippines Innovathink Corporation Full time ₱250,000 - ₱500,000 per year

Job Summary:

The Desktop Support Technician is responsible for providing technical assistance and support to end-users for hardware, software, and network-related issues. This role ensures all systems are operating efficiently and that employees can perform their duties with minimal technical disruption.

Key Responsibilities:

  • Provide first- and second-level support for desktops, laptops, printers, and other peripherals.
  • Install, configure, and troubleshoot operating systems (Windows/macOS) and standard business applications.
  • Set up and maintain user accounts, permissions, and access rights in accordance with company policies.
  • Diagnose and resolve hardware and software issues promptly through remote or onsite support.
  • Assist in the deployment of new IT equipment and perform regular maintenance and updates.
  • Escalate complex issues to higher-level support or vendors as needed.
  • Maintain accurate records of support requests, resolutions, and asset inventory.
  • Ensure adherence to IT policies, security standards, and backup procedures.
  • Provide basic network troubleshooting (LAN/Wi-Fi connectivity, printer sharing, etc.).
  • Support video conferencing, meeting room setups, and office IT infrastructure.

Job Type: Full-time

Work Location: In person

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