Service Desk Analyst

Job descriptionInnovathink Corporation is currently looking for an "IT SERVICE DESK ANALYST 2"WORK SETUP: Onsite, shifting scheduleWORK LOCATION: Vista Mall Las PinasDUTIES AND RESPONSIBILITIESWindows OS for desktop and laptop supportDesktop application supportWindows AD access managementCall and e-mail managementQueries and IT related questionsIT...

Schedule: Monday to Friday (5:00AM - 2:00PM PHT)What are we looking for?The Service Desk Manager will possess a strong background in customer experience, ITIL, and an understanding of service management methodologies. In this crucial role, you will be instrumental in ensuring exceptional customer service, efficient incident resolution, and robust stakeholder...

Location: City net, Mandaluyong (near MRT Shaw station)Work Arrangement: Fully On-Site and Shifting scheduleKey ResponsibilitiesSupervises the efforts of Service Desk teams within an assigned region.Directs Service Desk team members in their day-to-day activities by serving as an escalation point for issues referred to by Service Desk team members, clients...

What success looks like in this role: • Supervises the efforts of Service Desk teams within an assigned region.• Directs Service Desk team members in their day-to-day activities by serving as an escalation point for issues referred to by Service Desk team members, clients or other teams.• Mentors and trains Service Desk team members to build new...

Job Title: Service Analyst – ImplementationLocation: Metro ManilaJob Summary:The Service Analyst – Implementation is responsible for supporting the successful deployment and configuration of IT Service Management (ITSM) or business service solutions. This role involves gathering requirements, assisting in solution design, executing configuration,...

What success looks like in this role: • Supervises the efforts of Service Desk teams within an assigned region.• Directs Service Desk team members in their day-to-day activities by serving as an escalation point for issues referred to by Service Desk team members, clients or other teams.• Mentors and trains Service Desk team members to build new...

Security Analyst is an operational role, focusing on real time security event monitoring and security incident investigation. This will perform an in-depth analysis of evidence, identify the malicious operations, and evaluate the real impact to solve in a quick and efficient manner.Essential Job FunctionThe Security Analyst continuously monitors security...

We Believe in BetterWe are a global technology solutions company that powers breakthroughs for the world's leading organizations. These solutions — digital workplace, cloud, applications & infrastructure, enterprise computing and business process solutions — help people overcome obstacles and not only reach their greatest potential but go beyond it.At...

Level 2 Help Desk Technician – Cloud & Security SpecialistLocation: On-site (iSupport Worldwide Office)Experience: Mid-Level, 3–5 YearsAbout the RoleWe are seeking a Level 2 Help Desk Technician with strong technical expertise and hands-on experience in managed IT environments. This role requires ownership of complex issues, mentoring Level 1...

Greeting guests: Welcoming visitors in a friendly and professional manner, providing information about the facility or services.Customer service: Responding to inquiries, requests, and complaints promptly and courteously, striving to resolve issues.Telephone and email communication: Handling incoming calls and emails, directing inquiries to the appropriate...