SM Cyberwest is hiring for Customer Service Job

2 weeks ago

Quezon City, National Capital Region, Philippines Tap Growth ai Full time ₱250,000 - ₱500,000 per year

We're Hiring: Customer Service Representative
SM Cyberwest is looking for a dedicated and enthusiastic Customer Service Representative to join our dynamic team in Quezon City. The ideal candidate will be passionate about delivering exceptional customer experiences and possess strong problem-solving skills to assist our valued clients effectively.

Location:
Quezon City, Philippines

Work Mode:
Work From Office

Role:
Customer Service Representative

What You'll Do
Respond promptly to customer inquiries via phone, email, and chat.

Resolve customer complaints and issues with empathy and professionalism.

Build rapport with customers to enhance satisfaction and loyalty.

Maintain accurate records of customer interactions in our CRM system.

Collaborate with team members to improve service processes and workflows.

Provide feedback on product improvements based on customer insights.

Assist in training new team members on best practices in customer service.

What We're Looking For
Excellent verbal and written communication skills in English.

Strong interpersonal skills with a customer-centric approach.

Ability to handle stressful situations calmly and effectively.

Previous experience in customer service or related field is a plus.

Proficiency in using computer systems and software applications.

A positive attitude, flexibility, and willingness to learn are essential

Ready to make an impact? Apply now for a chance to be part of our growing family

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