SM Cyberwest is hiring for Customer Service Job

2 weeks ago

Quezon City, National Capital Region, Philippines Tap Growth ai Full time ₱250,000 - ₱500,000 per year

We're Hiring: Customer Service Representative
SM Cyberwest is looking for a dedicated and enthusiastic Customer Service Representative to join our dynamic team in Quezon City. The ideal candidate will be passionate about delivering exceptional customer experiences and possess strong problem-solving skills to assist our valued clients effectively.

Location:
Quezon City, Philippines

Work Mode:
Work From Office

Role:
Customer Service Representative

What You'll Do
Respond promptly to customer inquiries via phone, email, and chat.

Resolve customer complaints and issues with empathy and professionalism.

Build rapport with customers to enhance satisfaction and loyalty.

Maintain accurate records of customer interactions in our CRM system.

Collaborate with team members to improve service processes and workflows.

Provide feedback on product improvements based on customer insights.

Assist in training new team members on best practices in customer service.

What We're Looking For
Excellent verbal and written communication skills in English.

Strong interpersonal skills with a customer-centric approach.

Ability to handle stressful situations calmly and effectively.

Previous experience in customer service or related field is a plus.

Proficiency in using computer systems and software applications.

A positive attitude, flexibility, and willingness to learn are essential

Ready to make an impact? Apply now for a chance to be part of our growing family

  • Telco Account at Cyberwest

    2 weeks ago

    Quezon City, National Capital Region, Philippines MM Royalcare Marketing Services Inc. Full time ₱250,000 - ₱300,000 per year

    Start Dates: October 7, 14 & 28, 2025 Salary Package: Up to ₱25,000 Location: Cyberwest, Quezon City Work Setup: Onsite Application Process: VirtualJob Overview:Join our Telco Support Team and help customers stay connected Handle inquiries related to mobile, internet, and billing concerns while delivering exceptional customer service. Perfect for...

  • Customer Service Advisors/ Agents- Cyberwest North Edsa

    7 days ago

    Quezon City, National Capital Region, Philippines Pick Up Coffee Full time ₱150,000 - ₱250,000 per year

    Job description:MINIMUM QUALIFICATIONS:Must have excellent English communication skillsShould be at least 18 years oldMust have completed high school, Senior High Graduate, 2 years Vocational Graduate and/or atleast two years in college in any fieldMust have at least 6 months call center experience, if the candidate don't have call center experience; must be...

  • Call Center Agent

    2 weeks ago

    Quezon City, National Capital Region, Philippines Top1Movers Worldwide Inc. Full time ₱180,000 - ₱300,000 per year

    Join one of the top BPO companies in the Philippines and take your career to the next level We're looking for passionate and dedicated individuals to join our Telco and Retail accounts this October.Key Responsibilities (for both accounts):Manage inbound calls and assist customers with inquiries or concernsProvide accurate and professional...

  • Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines Asia Select Inc. Full time ₱150,000 - ₱250,000 per year

    Want to look for a career in BPO industry? This is the right opportunity for you. A direct hire for a financial technology company that processes payments and offers services to merchants, consumers, and issuers.Job scope: Pure Customer Service, Inbound Calls, No UpsellingRESPONSIBILITIES:You will:Responds to customer inquiries via telephone, email, SMS and...

  • Customer Care Representative

    1 day ago

    Makati City, National Capital Region, Philippines The SM Store (SM Mart Inc.) Full time ₱150,000 - ₱250,000 per year

    The Customer Care Representative would help maintain customer relations, support customer service concerns and inquiries relating to the SM Store Shop / SM E-store or any brands to be assigned to the department.Responsibilities:Respond to customer inquiries via phone or email, with clear and accurate information.Resolve customer complaints and issues in a...

  • Customer Service Representative

    1 week ago

    Quezon City, National Capital Region, Philippines Afni, Inc. Full time ₱20,000 - ₱40,000 per year

    Afni Philippines is looking for Customer Service Representatives (CSR) to support our company in SM City Fairview Tower 4. In this role, you'll be using your customer interaction skills to deliver excellent customer service.At least 12 months BPO experience handling international account.At least high school diplomaWith strong communication skills...

  • Customer Service Representative

    1 day ago

    Quezon City, National Capital Region, Philippines Afni, Inc. Full time ₱150,000 - ₱250,000 per year

    Afni Philippines is looking for Customer Service Representatives (CSR) to support our company in SM City Fairview Tower 4. In this role, you'll be using your customer interaction skills to deliver excellent customer service. QualificationsAt least 12 months BPO experience handling international account.At least high school diplomaWith strong communication...

  • Customer Service Representative

    1 day ago

    Quezon City, National Capital Region, Philippines Afni Full time ₱40,000 - ₱120,000 per year

    Afni Philippines is looking for Customer Service Representatives (CSR) to support our company in SM City Fairview Tower 4. In this role, you'll be using your customer interaction skills to deliver excellent customer service.Requirements:At least 12 months BPO experience handling international account.At least high school diplomaWith strong communication...

  • Customer Service Clerk

    1 week ago

    Quezon City, National Capital Region, Philippines Casamia Furniture Center Inc Full time ₱250,000 - ₱300,000 per year

    Responsible for checking all consummated sales transactions based on established systems and procedures.Key Accountabilities1. Daily Operations· Consistently follow and abide by the company's established policies and procedures.· Wrap and seal the items in appropriate plastic bags and attach customers' copy of the sales invoice/tape receipts.· Check and...

  • Call Center Agent

    2 weeks ago

    Quezon City, National Capital Region, Philippines MM Royalcare Marketing Services Inc. Full time ₱200,000 - ₱240,000 per year

    Start Dates: October 14, 22 & 29, 2025 Salary Package: Up to ₱23,000 Location: Cyberwest, Quezon City Work Setup: Onsite Application Process: VirtualJob Overview:Be the friendly voice behind top retail brands Provide customer support through phone, chat, or email — assisting with orders, product inquiries, and service requests. This is a great...