APAC Solution Center Specialist

1 hour ago

Manila, National Capital Region, Philippines JPMorganChase Full time $25,000 - $40,000 per year
Description

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?

As a Client Service Specialist within the APAC Solution Center team, you are responsible to service internal and external clients across all lines of business through phone and email servicing depository and all treasury products and services. 

Job responsibilities
  • Provide email enquiry support and/or telephone hotline support to internal and external JP Morgan customers relating to their accounts and transactions
  • Maintain high level of proficiency in TS products and technical applications
  • Resolve customer issues and queries in a way that reflects and expresses excellent customer service
  • Liaise with support functions and other business units to ensure the customer receives satisfactory responses in a timely manner
  • Contribute in managing overall Service Level (phone and or email) 
  • Take ownership and ensure all complaints are escalated appropriately, leveraging the sensitive client process
  • Ensure all unresolved problems are escalated in accordance with instructions held on Policy & Procedure website
  • Work on ad-hoc initiatives to improve quality create efficiency or improve client experience
Required qualifications, capabilities and skills
  • Excellent verbal and written communication skills
  • 2 years or more customer service/product support experience in a call center environment
  • Strong analytical and problem-solving skills 
  • Flexibility to support adjustments to work schedule within the APAC shift
  • Ability to prioritize, handle multiple tasks and work under pressure in a team environment
  • A self-starter who does not require close supervision
  • Ability to quickly adapt and learn new products and technologies 
  • Detail-oriented; thorough in their review and able to follow through to resolution
  • Proficient in various desktop and internet-based applications 
Preferred qualifications, capabilities and skills
  • Knowledge on Clearing/SWIFT/ISO, cheques and international payment conventions/practices is a plus

  • APAC Solution Center Specialist

    33 minutes ago

    Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱400,000 - ₱600,000 per year

    Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? As a Client Service Specialist within the APAC Solution Center team, you are responsible to service internal and external clients across all lines of business through phone and email servicing depository and all treasury products and...

  • APAC Solution Center Specialist

    2 hours ago

    Manila, National Capital Region, Philippines JPMorganChase Full time ₱3,600,000 - ₱7,200,000 per year

    JOB DESCRIPTIONAre you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?As a Client Service Specialist within the APAC Solution Center team, you are responsible to service internal and external clients across all lines of business through phone and email servicing depository and all treasury products...

  • APAC Payroll Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines CloudPay Full time ₱900,000 - ₱1,200,000 per year

    About This Job OpportunityOur VisionTo be the world's most trusted global payroll partner, simplifying pay for all employees.Our MissionEmpowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.Our PeopleOur fundamental beliefs at CloudPay are built on core values...

  • APAC Associate Payroll Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines CloudPay Full time ₱30,000 - ₱60,000 per year

    About this job opportunityOur VisionTo be the world's most trusted global payroll partner, simplifying pay for all employees.Our MissionEmpowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.Our PeopleOur fundamental beliefs at CloudPay are built on core values...

  • APAC Support Manager

    60 minutes ago

    Manila, National Capital Region, Philippines RingCentral Full time $100,000 - $150,000 per year

    Say hello to possibilities.It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little information about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human...

  • APAC Support Manager

    43 minutes ago

    Manila, National Capital Region, Philippines RingCentral Full time $80,000 - $120,000 per year

    APAC Support ManagerSay hello to possibilities.It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little information about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing...

  • APAC Program Marketing Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Genesys Full time ₱40,000 - ₱80,000 per year

    locationsManila, PhilippinesManila (Flexible)time typeFull timeposted onPosted Todayjob requisition idJR108895Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...

  • Head of Payouts APAC

    41 minutes ago

    Manila, National Capital Region, Philippines dLocal Full time ₱3,500,000 - ₱6,000,000 per year

    Why should you join dLocal?dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...

  • Global Service Manager- APAC

    2 weeks ago

    Manila, National Capital Region, Philippines Indie Campers Full time $30,000 - $60,000 per year

    ABOUT USIndie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have...

  • SAP Support Senior Consultant

    2 weeks ago

    Manila, National Capital Region, Philippines cbs APAC Full time $80,000 - $100,000 per year

    Company Overview: cbs APAC is a leading international consultancy headquartered in Heidelberg, Germany. We deliver high-end quality consulting and technology services to large industrial corporations that run SAP. For more information about our company, please visit our website at cbs APAC.Position: SAP Support Senior Consultant - Logistics...