Team Lead

1 day ago

Taguig, National Capital Region, Philippines Principal Global Services Full time $60,000 - $80,000 per year

Responsibilities

  • Manage a group of STD Claims Analysts.
  • Manage the stakeholder expectation to support the operations from PGS procedures, and state & federal regulations to make appropriate, accurate, and timely decisions.
  • Ensuring the Reporting in terms of team & individual training progress to superiors.
  • Communicates strategy, company goals and deadlines to team. Motivate team members and assesses performance.
  • Communicates concerns and policies among management and team members.
  • Responsible for effective stakeholder management, new migrations, customer satisfaction, operational risk management and for building the culture of innovation and process simplification.
  • Design, develop, coordinate, and conduct large or small-scale training programs required for individuals and teams.
  • Responsible for reviewing new business, emails, processes, financial plans, analyzing products, and communicating with our Group Disability Team
  • Managing the training & mentoring as per the business requirements.
  • Act as a liaison between Compliance and various operations areas to ensure the smooth transition of business and to fulfill reporting requirements set forth by state and federal securities regulators. May assist analyst to research, respond and settle formal customer complaints.
  • Maintain comprehensive knowledge of STD claims products and services offered by B&P Group Disability Team
  • Handle escalated customer issues and complaints
  • Provide coaching and development to team members

Qualifications
Required Skills/Qualifications:

  • Minimum of 2 years of Leadership experience.
  • Strong leadership and people management abilities
  • Excellent communication and interpersonal skills
  • Knowledge of disability laws and regulations (FMLA, ADA, state laws)
  • Decision-making and problem-solving capabilities
  • Experience with claims management systems
  • Bachelor's degree preferred
  • Philippine Registered Nurse (PHRN)
  • Project management skills

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