Part-Time Customer Support Representative

This is a remote position.

Who We Are
At Sozoroad, we are a dynamic consulting and technology partner dedicated to assisting small and mid-sized businesses, nonprofit organizations, and local government entities in navigating change and fostering growth through innovation. Our team brings extensive expertise in digital strategy, operations, and emerging technologies—delivering practical solutions that make a tangible impact. We understand the unique challenges of our clients because we collaborate closely, listen attentively, and adapt swiftly. Our mission is clear: to empower organizations to address today's challenges and build for tomorrow—with smarter systems, sharper strategies, and a human touch. We think big, act boldly, and are laying the groundwork to become a leading force in our industry.

What You'll Do
As a Part-Time Customer Support Representative, you'll be the first point of contact for clients who need assistance. You'll answer questions, resolve technical issues, and make sure every interaction leaves clients feeling supported and valued. This role is perfect for someone who enjoys helping people, solving problems, and managing multiple tasks in a fast-paced, remote setup.

Responsibilities

• Provide timely and professional support to clients via email, chat, and phone.
• Troubleshoot and resolve basic technical issues, escalating when needed.
• Build and maintain positive client relationships through clear and empathetic communication.
• Document interactions and updates in the CRM system.
• Handle multiple client requests at once while ensuring accuracy and quality.
• Collaborate with internal teams to resolve complex issues efficiently.

Who You Are
You are a strong communicator and problem solver who enjoys helping others. You stay calm under pressure, can juggle multiple tasks, and are committed to delivering excellent client experiences. You take ownership of issues, follow through until resolution, and build trust with every interaction.

If you are a motivated, adaptable, and eager to learn individual with strong communication skills and a passion for helping customers, we invite you to apply.

Please Note

This role follows a talent pooling approach . Selected candidates will become part of Sozoroad's talent pool and may be deployed to support Sozoroad directly or placed with one of our future client companies depending on project needs.
Please make sure to apply only if you are amenable to this set-up
Requirements

• A bachelor's degree in Business Administration, Business Management, or a related field is not required, but preferred. Equivalent experience will also be considered.
• Adaptability to work within Eastern Standard Time (EST) for efficient collaboration, if you were to support Sozoroad directly.
• Willingness to work flexible hours and adapt to team needs, if you were to be deployed elsewhere.
• Previous customer or technical support experience preferred.
• Strong customer service and communication skills.
• Problem-solving ability with a calm and professional approach.
• Experience with client relationship management and CRM tools (e.g., Zoho, Salesforce).
• Ability to multitask and manage time effectively in a remote work environment.
• Basic technical troubleshooting skills (internet, software, devices).
• Patience, empathy, and attention to detail.

Benefits

• Competitive Compensation: Your contribution will be recognized and compensated appropriately.
• Opportunities for Growth: Your professional journey will find numerous avenues for growth within our structure.
• Structured Part-Time Role: Benefit from a part-time role tailored to respect your other commitments.
• Remote Work Benefits: Work from a comfortable location, free from the constraints of a daily commute.
• Continuous Learning: Engage in diverse learning opportunities to enhance and expand your skill set.
• Performance Recognition: Achievements, both big and small, are recognized and celebrated.

Sozoroad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are also committed to providing reasonable accommodations to individuals with disabilities throughout the hiring process.

We believe the strongest teams are built on a wide range of life experiences, ideas, and perspectives. We welcome applicants from all walks of life who are passionate about making an impact.

Learn more about us