Client Engagement Manager

Job Description Client Engagement Manager

Years of experience 14+ years

What would you do?

The Client Engagement Manager is responsible for ensuring client satisfaction through end-to-end day to day support for client service and business development The Client Engagement Manager primarily operates out of Client facility and acts as the face of LTIMindtree to our Clients in managing client relationships program governance account growth operational matters and resourcing

What are we looking for?

Role Qualification

Work Location Philippines Manila

Native bachelor's degree

• 14 + years of relevant working experience in IT services companies for managing Clients and projects delivery.
• Exposure to technologies in Digital ERP CRM Data and Cloud
• Working experience in Fixed price programs Service delivery ITIL framework PMP processes
• Program Project escalation management experience and People management skills.
• Multicultural environment ability to collaborate with global peers including offshore teams.
• Excellent communication presentation skills in English
• Familiar with the sales process Proposal response proposal defense SoW Pricing contracting
• Operational aspects Revenue tracking margin Process improvements billing invoicing and receivables
• Hiring for the projects by collaborating coaching the Talent Acquisition team
• Lead the team to consistently meet SLA targets while upholding ambitious standards of professionalism.
• Ability to manage team in critical situations and drive holistic engagement.

Detailed responsibilities

1. Client Engagement Relationship Management

2. Serve as the major point of contact for client stakeholders across managed accounts for projects delivery to ensure client satisfaction.

3. Build and maintain strong trust-based relationships with client leadership including regular cadence meetings and executive updates.
4. Proactively identify client needs and align LTIMindtree services to meet evolving expectations.
5. Establish mechanisms for regular client feedback and satisfaction tracking.
6. Serve as a reliable bridge between LTIMindtree and client stakeholders fostering long term partnerships.
7. Coordinate between client facing and operations teams to resolve client issues escalations.

2 Business Ownership Account Growth

• Account growth profitability and operational metrics.
• Own the business outcomes of service delivery navigating matrix structures with initiative and clarity.
• Use delivery touchpoints to expand collaboration and deepen client relationships.
• Maintain regular updates with leadership and escalate issues with clarity and context.

3 Resource Team Management

• Recruit or allocate appropriate delivery resources based on project scale and complexity Ensure team availability and readiness.
• Motivate and manage the team fostering collaboration and accountability Set clear goals provide support and foster a high-performance culture.
• Manage underperformance or transitions with professionalism and client centricity.
• Promote harmony stability and growth within the account delivery team.

4 Delivery Governance

• Collaborate with the delivery teams to ensure the projects are progressing well as per Client needs SOWs.
• Proactively manage risks Delivery resource and ensure adequate mitigation plans are in place.
• Delivery governance with Clients

About LTIMindtree

LTIMindtree is a global professional service company with capabilities in technology consulting and digital solutions that enables enterprises across industries to reimagine business models accelerate innovation and maximize growth by harnessing digital technologies As a digital transformation partner to more than 700 clients LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation customer experiences and business outcomes in a converging world Powered by 84000 talented and entrepreneurial professionals across more than 40 countries LTIMindtree a Larsen Toubro Group company solves the most complex business challenges and delivers transformation at scale For more information please visit httpswwwltimindtreecom