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BPO QA Specialist
2 weeks ago
BPO QA SPECIALIST
Job Summary:
We are looking for a detail-oriented Quality Assurance Specialist to oversee all quality assurance activities in our Call Center Campaigns.
Pay: ₱25,000 to 30,000 per month
Work Location: In person
Location: 747 Nicanor Padilla St. San Miguel Manila
RESPONSIBILITIES
- Plan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables
- Assist operations by tracking, documenting, and reporting quality levels as well as CSR, environmental, and health and safety KPIs
- Investigate reports of product quality issues and ensure resolution in accordance with company guidelines and regulatory requirements
- Develop or update procedures for capture, investigation, and documentation of product complaints
- Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers
- Provide training and support to quality assurance team members that covers systems, policies, procedures, and core processes
REQUIRED QUALIFICATIONS:
- Deep knowledge of quality assurance terminology, methods, and tools
- Superb computer skills, including database management
- Excellent analytical, problem-solving, and decision-making skills
- Proficiency in best practices for testing, version control, and defect management
PREFERRED QUALIFICATIONS:
- Bachelor's degree (or equivalent) in relevant field
- Understanding of agile/scrum methodology and how QA functions within it
- Fluency in more than one language
Job Type: Full-time
Ability to commute/relocate:
- Reliably commute or planning to relocate before starting work (Preferred)
Job Type: Full-time
Work Location: In person
