BPO QA Specialist

51 minutes ago

Manila, National Capital Region, Philippines Star Digital Marketing Solutions Full time ₱300,000 - ₱360,000 per year

BPO QA SPECIALIST

Job Summary:

We are looking for a detail-oriented Quality Assurance Specialist to oversee all quality assurance activities in our Call Center Campaigns.

Pay: ₱25,000 to 30,000 per month

Work Location: In person

Location: 747 Nicanor Padilla St. San Miguel Manila

RESPONSIBILITIES

  • Plan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables
  • Assist operations by tracking, documenting, and reporting quality levels as well as CSR, environmental, and health and safety KPIs
  • Investigate reports of product quality issues and ensure resolution in accordance with company guidelines and regulatory requirements
  • Develop or update procedures for capture, investigation, and documentation of product complaints
  • Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers
  • Provide training and support to quality assurance team members that covers systems, policies, procedures, and core processes

REQUIRED QUALIFICATIONS:

  • Deep knowledge of quality assurance terminology, methods, and tools
  • Superb computer skills, including database management
  • Excellent analytical, problem-solving, and decision-making skills
  • Proficiency in best practices for testing, version control, and defect management

PREFERRED QUALIFICATIONS:

  • Bachelor's degree (or equivalent) in relevant field
  • Understanding of agile/scrum methodology and how QA functions within it
  • Fluency in more than one language

Job Type: Full-time

Ability to commute/relocate:

  • Reliably commute or planning to relocate before starting work (Preferred)

Job Type: Full-time

Work Location: In person

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