Eastwood - Financial Crime Analyst (Open)

5 hours ago

Quezon City, National Capital Region, Philippines Ubiquity Global Services Full time ₱320,000 - ₱480,000 per year

The FinCrime Analyst is responsible for safeguarding the organization and its customers by identifying, investigating, and mitigating potential financial crime risks. This role requires strong analytical skills, attention to detail, and a solid understanding of fraud typologies, payment disputes, and regulatory expectations.

Key Responsibilities

1. Investigation of Fraud and Non-Fraud Transactions

Conduct thorough investigations of suspected fraudulent and non-fraudulent transactions across various payment channels.
 Analyze transaction patterns, customer behavior, and system alerts to identify unusual or suspicious activity.
 Gather and assess evidence to determine the legitimacy of disputed transactions.
 Document findings clearly and prepare case summaries for internal stakeholders or external partners.

2. Submission and Monitoring of Chargebacks

Initiate and process chargeback claims in accordance with card scheme rules, network guidelines, and internal procedures.
 Track and monitor the lifecycle of chargeback cases to ensure timely responses and resolution.
 Communicate with banks, payment processors, and other financial institutions to follow up on outstanding cases.
 Maintain accurate records and update case systems to reflect progress and outcomes.

3. Reviewing Representments

Evaluate representments submitted by merchants or payment partners in response to disputed transactions.
 Assess supporting evidence to determine whether the chargeback should be upheld, accepted, or challenged.
 Prepare and submit appropriate rebuttals when evidence supports the customer's claim.
 Ensure all responses follow relevant dispute-resolution guidelines and maintain high-quality documentation.Qualifications & SkillsStrong analytical and investigative skills.
 Knowledge of fraud prevention, chargeback processes, and card network regulations is an advantage.
 Excellent written and verbal communication.
 Ability to manage multiple cases with high accuracy and attention to detail.
 Proficiency in case-management tools and payment platforms is preferred.

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