Spanish Bilingual Agent

2 weeks ago

Quezon City, National Capital Region, Philippines HGS Full time ₱300,000 - ₱600,000 per year

Company offers:

  • Competitive Salary Package
  • Language Premium
  • Medical and Life Insurance
  • HMO on Day 1 + 1 Free Dependent Upon Regularization

Minimum Qualifications:

  • Must have above average communication skills of the Spanish language
  • Ability to work in a non-scripted environment
  • Proficient in MS Office and Internet browsing
  • Amenable to work in shifting schedule, weekends and holidays
  • Willing to work in Bridgetowne, Quezon City site

Position Summary:

  • Responsible for delivering outstanding customer service
  • Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.
  • Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints.

Role Responsibilities:

  • Handles inbound calls, through the use of proactive customer service and call control techniques and proven troubleshooting procedures
  • Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
  • Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
  • Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
  • Manipulate systems and escalate issues to the appropriate personnel for final resolution
  • Adheres to HGS' policies and procedures and maintain a positive attitude in support of HGS' Commitment to Excellence.
  • Performs other duties as assigned.

Job Types: Full-time, Permanent

Benefits:

  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Ability to commute/relocate:

  • Quezon City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Can you start immediately?

Experience:

  • Spanish Bilingual: 1 year (Preferred)

Work Location: In person

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