Dental Tech Specialist

Customer Solutions

On-site
• BGC, Manila, Philippines

About EviSmart

EviSmart is a global leader in AI-powered dental workflow automation and CAD design outsourcing. Trusted in 26+ countries, our mission is to make dental care smarter, faster, and better — and we're doing it through powerful software that connects dentists, labs, and manufacturers like never before.

Now, we're expanding our customer success and solutions team to deliver world-class onboarding experiences and drive value for our clients across the globe. That's where you come in.

What You'll Do

Lead the Journey — From First Login to Lifelong Success

• Guide dental practices and labs through an exceptional onboarding experience.
• Use your clinical background to analyze workflows—from patient intake to case completion—and align them with EviSmart capabilities.
• Deliver practical guidance on digital dentistry best practices and optimize how clients manage digital cases.
• Communicate complex technical and clinical topics in simple, relatable terms.
• Ensure customers achieve smooth and confident adoption of the platform.

Drive Innovation — Bridge Needs and New Ideas

• Identify gaps in platform functionality related to dental workflows and clinical requirements.
• Work closely with dentists, lab technicians, and practice teams to understand pain points in digital case management.
• Document custom feature requirements that improve clinical outcomes, efficiency, and communication.
• Manage post-onboarding custom development projects, ensuring enhancements meet clinical standards and user expectations.
• Act as the bridge between real-world clinical needs and technical development teams.

Build Partnerships That Last

• Build strong, trust-based relationships with dentists, practice managers, and lab technicians.
• Serve as a knowledgeable advisor who understands both clinical and operational aspects of digital dentistry.
• Travel to dental clinics and laboratories to observe live workflows and identify improvement opportunities.
• Facilitate discussions around digital cases, treatment planning, and optimizing patient outcomes.
• Advocate for the customer's voice internally to ensure enhancements create real value.

Champion EviSmart — From Demo to Delivery

• Join pre-sales conversations as the dental technology expert.
• Demonstrate how EviSmart enhances digital dentistry workflows and case management.
• Confidently discuss clinical and technical dental procedures to help prospects understand the platform's impact.
• Highlight future customization opportunities that support long-term clinical success.

What We're Looking For

Must-Have Qualifications:

• Clinical dental experience or extensive background in dental sales/support.
• Proven experience working directly with dentists, labs, and dental professionals.
• Deep understanding of dental workflows, digital impressions, treatment planning, and lab communication.
• Ability to simplify complex dental technology concepts for non-technical users.
• Strong project management skills, especially in managing post-implementation enhancements.
• Excellent communication, presentation, and relationship-building skills.
• Willingness to travel frequently to dental offices and labs.

Nice-To-Have Qualifications:

• Experience with digital dentistry platforms or practice management systems.
• Knowledge of CAD/CAM workflows and digital integration.
• Understanding of dental technology regulatory considerations.
• Experience in dental sales, clinical support, or similar client-facing dental roles.
• Familiarity with process mapping tools (Visio, Lucidchart, Miro).

Why Join Us?

• Make Real Impact:
  Help dental professionals worldwide revolutionize how they collaborate, design, and deliver patient care
• Collaborative Culture:
  Work with a global team that celebrates creativity, curiosity, and customer success
• Growth & Visibility:
  Take ownership of high-impact projects with direct influence on product evolution and client satisfaction
• Perks That Matter:
  Competitive salary, bonuses, comprehensive health & life insurance, 4+ weeks PTO, and dedicated career development support

Ready to Transform Digital Dentistry?

If you're passionate about clinical excellence, digital workflows, and empowering dental professionals — we'd love to meet you.

Apply now and help shape the future of dental technology with EviSmart