iSeries Scheduling Operations

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and private property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. Chubb Infrastructure is a team of innovators who love technology as much as you do. Together, you will use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You will work in a stable, resilient, and secure operating environment where you—and the products you deliver—will thrive.

Job Responsibilities:

• Configure robot schedules as per approved iSeries patterns.
• Onboard, Maintain and support enterprise applications deployed on iSeries platforms.
• Keep applications and their environments secure by ensuring all vulnerability patches/fixes are applied before due dates. Responsibility includes identifying opportunities for Process Streamlining, Inventory Corrections, Coordination with 300+ Applications and Weekly/Monthly Reporting.
• Keep platforms and environments stable and available 24/7 by applying the latest industry trends in monitoring, alerting, and predicting possible issues and concerns. Analyze existing configurations and provide advice on possible improvements and environmental enhancements.
• Provide administration support for all iSeries services, including backup and recovery, and first level problem determination.
• Responsible for coordinating with multiple teams and groups for successful implementation of iSeries platforms standards and procedures and all integrations such Job Schedulers, Code migrations, Password Management utilities, security etc.
• Collaborate with Core IT teams; provide guidance utilizing networking, security, monitoring, and services.
• Oversee application environments build activities before go live, coordinate and plan go live activities and provide iSeries production support post application go live.
• Document environments build specifications, including diagrams, and scripts to automate processes.
• Assist technical teams in identifying appropriate approved iSeries Platform patterns to meet technical requirements.
• Create professional technical documentation.
• Collaborate with global resources outside of normal business hours (when needed)
• Participate in "non-business hours" on-call schedule.
• Accountable for system availability and stability of Production Environments
• Support SDLC and ITSM tools for the firm ensuring stability and best practices.
• Keep up with industry trends regarding APM, Observability and Telemetry products.
• Drive innovation and automation of supported products.
• Build and foster relationships with external LOBs for adoption of products.
• Establish Customer experience feedback loop.
• Establish a Continuous Improvement mindset amongst the team.
• Provide technology leadership across enterprise shared services products and platforms in partnership with senior architects and product managers.

Required Skills:

Foundational Skills:

You will have knowledge of one (1) or more of the following technology platforms:

• iSeries administration.
• BRMS
• Scheduling tools.
• Deployment of PTFs.

In addition to the foundational skills, we are looking for candidates that have some basic knowledge in other capabilities, including but not limited to:

• Mimix
• Working with multiple iSeries devices in remote locations.
• Working with colleagues in other continents and time zones.
• PKZip
• Thenon(change management tool)
• Falconstor Virtual tape library.
• HMC and VIOS configuration.

Technical Skills:

• Administrative & Troubleshooting knowledge of one or more of the abovementioned technologies.
• Proven IT track record, with hands-on software development or production infrastructure / operations role.
• Strong hands-on experience supporting iSeries platforms.
• Proficient in scripting with SEU or Websphere development studio in CL, RPG and SQL.
• Intermediate level of expertise in networking concepts.
• Excellent problem determination skills, the ability to debug complex-cross system problems, and document root cause including remediation, detection, and avoidance.
• Proven understanding hands-on experience providing support of iSeries Platform technologies.
• Practical experience with monitoring technologies i.e. Solarwinds, AppDynamics or ScienceLogic is desirable.
• Ability to set goals and project plans that align with organizational objectives.
• Strong ability to partner and influence at all levels.
• Strong understanding of product management and product/customer centric organizations.
• Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals.
• Understanding of the iSeries Platform, virtualization, and APIs Technologies
• Experience with agile and lean philosophies.
• Exceptional verbal and written communication skills and proven ability to build strong relationships with internal and external groups.
• Strong product sense coupled with an ability to take a developer perspective.
• Experience with process improvement, workflow, benchmarking and / or evaluation of business processes required.
• Understanding and experience of working and leading Agile teams. Familiar with CI/CD development in code management tools (Thenon)
• Ability to work independently and in a team with colleagues across the globe.
• Ability to manage multiple tasks concurrently.
• Self-starter; needs little administrative guidance.
• Energetic and eager to find solutions to complex problems.
• Ability to self-learn new technologies.