Cloud Support Analyst

As a Coordinator within Group Cloud Operations, you will help to deliver world class operations via organizing events, providing business communications to internal and external stakeholders and IT operations leadership and tracking key programs focusing on service delivery and improvements.

To become successful in this role, you would need to be proactive and independent people person, who is comfortable in communications and collaboration with all levels within organization and with external partners.

• Employment Type: Full Time/Permanent
• Location: PhilamLife Gammon Building, 126 LP Leviste Street, Salcedo Village, Makati City
• Work Schedule: 24/7 Rotating Schedule
• Work Set-up: Currently in a 60% RTO work setting when Dayshift, and Work at Home when working during mid and night shift.

Roles and Responsibilities:

Responsibilities include, but are not limited to, the following:

• Manage M365 collaboration ecosystem, including MS Teams spaces and SharePoint site ownership and coordination.
• Responsible for communications such as newsletters, executive updates.
• Maintain knowledge management using various platforms.
• Copilot coordinator to optimize Gen AI for daily operational use
• Team event, training and communications coordinator
• Work closely with various Group Office teams, AIA Business Units and internal delivery teams.
• Be cloud operations focal point in onboarding new team members collaborating with e.g. HR, internal IT and facilities

Minimum Job Requirements:

• Minimum 2 years of relevant experience in executive assistant or project mgmt. office role
• Solid experience in providing enterprise grade communications to executive level
• Comfortable with Microsoft collaboration tools such as Teams, Sharepoint and Office suite
• Ability to work systematically with multiple tasks and reports simultaneously
• Basic understanding of IT operating model design and best practices.

Skills:

• Excellent communication and collaboration skills.
• Ability to work in a fast-paced and dynamic environment diligently and punctually.
• Accurate, proactive and accountable in organizing events and coordinating tasks
• People person who has natural aspiration to build relationships and collaboration across teams
• Ability to demonstrate independent subject matter leadership, judgment, and decision making.

Be part of AIA Philippines's Technology Hub, the AIA Digital+ Philippines.

We are a brand that captures AIA's Group-led Technology, Digital and Analytics hubs dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

Launched in Mainland China, Malaysia and the Philippines, AIA Digital+ is bringing together top Technology, Digital and Analytics talent to accelerate AIA's transformation and secure our position as the technology leader in the insurance industry.

At AIA and AIA Digital+, we strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to cultivate an inclusive work environment that accepts the strength of heritage and individuals.

JOIN US NOW Be part of the industry's certified GREAT PLACE TO WORK for and enjoy these comprehensive benefit package upon hire and upon regularization.

HMO with free 4 dependents (upon hire for Principal and upon regularization for the eligible dependents)

15 days VL and 15 days SL (Pro-rated for mid-year hire)

Guaranteed 14th-month pay

Annual Targeted Incentive (Performance Bonus)

Group Life Insurance

Protection benefits, and a lot more w/c will be discussed during the job offer stage

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#HealthierLongerBetterLives #EqualOpportunities