Patient Care Coordinator

Streamlined Virtual Healthcare Scheduling for Mental Health Services

Care delivery is only as strong as the systems behind it. This opportunity supports virtual healthcare operations where precision scheduling, insurance coordination, and patient follow-ups keep services running reliably. If you've handled healthcare workflows in a digital-first setting, your experience turns complex processes into smooth care journeys-because in virtual care, efficiency isn't optional, it's part of treatment.

Job Description

As a Patient Care Coordinator, you will manage virtual healthcare operations by handling patient communications, appointment scheduling, provider support, and partner outreach. This work requires strong organizational skills, attention to detail, and the ability to deliver professional, empathetic patient service within a fully digital care environment

Job Overview

Employment type: Full-time

Shift: Night shift, Weekends off

Salary: PHP 40,000 to PHP 45,000

Work setup: Onsite, Makati

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 1-3 years of relevant experience in a virtual support, healthcare administration, or medical office coordination role
• Prior experience supporting healthcare practices, clinics, or medical offices
• Excellent written and verbal communication skills in English
• Strong organizational skills with ability to manage multiple tasks
• Proficiency in email, calendar management, and basic office software
• Hands-on experience using productivity tools such as Google Sheets, Airtable, and Notion
• Experience with medical scheduling systems (training will be provided on our specific platform)
• Professional phone etiquette with a strong customer service and patient-care mindset
• Ability to work independently, manage time effectively, and prioritize tasks without direct supervision
• Working knowledge of medical terminology, insurance processes, and HIPAA regulations (preferred)

Technical Requirements

• Reliable high-speed internet connection
• Quiet, professional work environment
• Computer with updated operating system
• Headset for clear audio communication

Working Hours

• Must be available during standard business hours in both EST & PST in the US

Your Daily Tasks

Patient Communications & Scheduling

• Process all incoming patient communications (emails, faxes, phone calls) promptly and professionally
• Schedule therapy appointments after completing insurance verification with our team
• Conduct daily follow-up with patients who have missed or canceled appointments
• Maintain accurate patient scheduling records and communication logs
• Facilitate patient onboarding by ensuring portal setup and completion of required intake forms
• Assist patients with payment inquiries and direct them to the appropriate resources

Provider Relations & Business Development

• Create and distribute weekly communications to referral partners about appointment availability and insurance updates
• Coordinate and schedule virtual lunch & coffee meetings between Third Space and potential referral partners
• Order lunch & coffee and coordinate logistics with the referral partner team
• Execute outreach campaigns to strategic partners through cold calling and email initiatives

Operations & Weekly Reporting

• Create and update key operational data to support business performance tracking and decision-making
• Track patient engagement, including no-shows and cancellations, and assist with re-engagement efforts
• Support provider credentialing and compliance, ensuring timely documentation and status updates

Provider & Practice Support

• Assist with admin & logistics related to onboarding new providers
• Ensure proper documentation and compliance for supervision requirements
• Maintain accurate and up-to-date insurance fee structures

About the Client

Innovating Mental Health Through Accessible Care

Our client is a US-based mental health practice dedicated to transforming therapy into a more accessible and supportive experience. With a focus on virtual healthcare coordination, they deliver reliable, empathetic, and efficient services for patients and providers alike. Their mission is to foster strong provider relationships, streamline operations, and expand patient access to care while maintaining a human-centered approach.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now and be part of the #EmaptaEra