Resource Planner

2 weeks ago

Manila, National Capital Region, Philippines TALENTMATE Full time

Job Description
About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About The Job
We are changing the way people think about customer service, and we need your help

We're looking for a Resource Planner to join our Workforce Team, who supports IntouchCX's resource planning initiatives from a staffing point of view. This role is responsible for scheduling, tracking and assisting in the execution of intraday staffing management, ensuring staffing levels are sufficient to meet our overall performance goals.

As Resource Planner, You Will…

  • Manage all day-to-day activities in Workforce Management
  • Manage schedules, exceptions, data tracking and Service Levels
  • Monitor daily Key Performance Indicators to diagnose emerging trends and adjust staffing as required
  • Maintain employee information and its accuracy on an ongoing basis
  • Plan and create new hire schedules while tracking shift availability
  • Report by program as required

As Resource Planner, You Have…

  • University or College Degree in a related discipline - Computer Science, Marketing, Communications or Business (a combination of work experience and education will be considered)
  • Advanced knowledge of MS Word, MS Excel and Outlook
  • Adaptability to learn a variety of software programs including Aspect, Teleopti and Genesys (prior experience in one of these platforms is considered an asset)
  • High level of accuracy regarding data entry
  • Strong analytical and problem solving skills
  • Willingness to learn and adapt to working in a fast-paced environment
  • The ability to multitask and self-manage the work day

Job Details

Role Level: Entry-Level Work Type: Full-Time Country: Philippines City: Manila National Capital Region Company Website: Job Function: Project Management Company Industry/

Sector: Outsourcing and Offshoring Consulting

What We Offer

About The Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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