Claims Analyst

11 hours ago


Iloilo City P, Philippines 628dd7fd-28b0-49f7-b7c0-1d6c154c3f21 Full time ₱372,000 - ₱432,000 per year

A Claims Analyst, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.

Job Responsibilities:

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Call clients and customers to inform them about the company's new products, services and policies
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
  • Collaborate with other call center professionals to improve customer service

Job Qualifications:

  • Expertise in Customer Service, Claims, Billing and Revenue Cycle Management
  • At least 1 year PHRN experience with knowledge on Drug Infusion
  • Strong communication, both written and verbal
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Comfortable working in fast-paced environments
  • Troubleshooting skills, either basic or advanced, depending on the role and industry
  • Computer literacy
  • Phone skills, including familiarity with complex or multi-line phone systems
  • In-depth knowledge of a company's products and/or services
  • Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area

Job Types: Full-time, Permanent

Pay: Php31, Php36,000.00 per month

Benefits:

  • Pay raise

Work Location: In person


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