CSR (Retail/Order Management Exp) | Onsite | Makati/Alabang

Driving Quality, Innovation, and Service Excellence

Our client is a trusted global name in vehicle accessories, offering premium products designed to enhance performance, safety, and style. With a strong focus on customer satisfaction, innovation, and reliability, they have built lasting relationships with automotive enthusiasts and professionals worldwide. This is your chance to join a team that's shaping the future of the vehicle accessories industry.

Job Description

As a Customer Service Representative, you will be the voice and face of the brand-assisting customers with inquiries, guiding them through products, processing orders, and ensuring a smooth, positive experience across multiple communication channels.

Job Overview

Employment type: Full-time

Shift: Night shift, 8:00 AM - 5:00 PM PST / 9:00 AM - 6:00 PM PST (Weekends off)

Work setup: Onsite (Makati or Alabang)

Exciting Perks Await

• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• High school diploma or equivalent; associate degree preferred.
• 1-3 years of experience in customer service, receptionist, retail operations, or order management.
• Strong verbal and written communication skills, with proven ability to interact effectively with clients and colleagues.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM/order management software.
• Ability to remain calm and professional in high-pressure situations.
• Exceptional organizational and multitasking skills with attention to detail and accuracy.

Personal Attributes:

• Positive, outgoing, and professional demeanor.
• Reliable and punctual.
• Ability to work independently and collaboratively as part of a team.

Your Daily Tasks

Customer Service & Support

• Answer incoming telephone calls, determine the purpose of the call, and forward it to the appropriate personnel or department as necessary.
• Respond to customer inquiries via phone, email, and in-person, providing detailed information about products and services.
• Assist customers in tracking their orders, handling payments, and resolving issues promptly and effectively.

Product Assistance

• Describe and explain products to customers, helping them make informed purchasing decisions.
• Address basic technical questions and escalate complex inquiries to the appropriate department.

Order Management

• Receive and process orders accurately while ensuring a smooth and friendly checkout experience.
• Ensure all orders are documented and tracked properly in the company's system.
• Manage high-risk transactions by analyzing order data, verifying customer information, and following company procedures for processing.

Customer Relationship Management

• Build and maintain positive relationships with customers, understanding their needs, and providing personalized service.
• Proactively follow up on customer inquiries and escalate any unresolved issues to management for further assistance.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra