Head Security Platform Service Management

1 day ago

Pasig, National Capital Region, Philippines MERALCO Full time $90,000 - $120,000 per year

JOB SUMMARY:

The
Head for Security Platform Service Management
is responsible for the overall delivery and support of cybersecurity platform services to the organization, ensuring they meet business needs and agreed-upon service level objectives. He/she acts as the interface between the platform operations teams and the users of the security services.

ROLES & RESPONSIBILITES:


•Develops and maintains a comprehensive service catalog that provides a single source of consistent information on all operational services.


•Defines, documents, and maintains Operating Level Agreements (OLAs) with internal teams to establish clear responsibilities and service targets required for the delivery and support of security platform services.


•Defines, negotiates, documents, and manages Service Level Agreements (SLAs) with third-party vendors who provide services critical to the operation of the security platforms.


•Manages the Underpinning Contracts (UCs) with third-party vendors that are necessary to support the delivery of security platform services.


• Manages relationships with third-party vendors who provide services or components critical to the security platform operations.


•Serve as the initial point of contact for users reporting incidents or seeking assistance.


•Manages the lifecycle of service requests from users, such as requests for information, access, or other standard services.


•Observes Security Platforms and components to identify and manage events that may affect service operations.


•Manages and controls user access to security platforms and applications based on roles and responsibilities.


•Establishes and maintains relationships with key stakeholders to understand their needs, communicate service performance, and ensure alignment.

QUALIFICATIONS:


•Bachelor's degree in Computer Science, Information Security, Engineering, or related field (Master's preferred).


•Minimum of 10 years of experience in IT or cybersecurity, with at least 5 years in a leadership role managing security platforms or infrastructure.


•Strong knowledge of cybersecurity domains, technologies, and best practices.

  • Willing to work onsite (Ortigas, Pasig City)

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