Team Leaders/Supervisors

2 days ago

Mandaue City, Central Visayas, Philippines Moder Solutions Inc. Full time $60,000 - $80,000 per year

Job Summary

The Team Supervisor/Lead will oversee a team of analysts and senior analysts within the process function. The ideal candidate should display a strong commitment to providing excellent service when interacting with clients, process stakeholders, and operations team members. Additionally, the Team Lead will address questions from their team regarding loan procedures.

Job Role & Responsibilities

  • Manage Team consisting of 12-20 residential mortgage resources;
  • Monitor and send daily production emails with quality/production tips, current production challenges, plans to maintain Service Level Agreements, etc;
  • Motivate and lead the team to success using recognition, team-building activities, and positive reinforcement set and manage production and quality expectations;
  • Pipeline Management to ensure SLA metrics are met each day;
  • Communicate and interact with the other managers, as well as the Quality Review and Performance;
  • Handle team members One-on-One coaching sessions to identify and track improvement, hold daily/weekly huddles to discuss results from previous days, changes, etc;
  • Function as a SME and lend assistance for questions and scenarios, ensure trends are provided to Unit Manager for the implementation of job aids, training tool updates, etc;
  • Develop and implement a timeline to achieve targets;
  • Train team members to maximize their potential.

Qualifications & Experience

  • Preferably bachelor's degree graduate
  • Excellent written and oral communication skills
  • 1-2 years of experience in a contact center and/or customer service industry, with at least 1 year in a Team Lead/Supervisory role in BFSI industry
  • Experience in banking/lending, finance, insurance, or US mortgage default servicing or performing servicing (desirable but not necessary)
  • Good familiarity with Microsoft Office (PPT and Excel)
  • Confidence and skillful negotiating skills
  • Experience in billing is preferred.
  • Willing to be assigned in Cebu City or Mandaue City

  • Available start dates:

  • Sept 22 & 29

  • Oct 6, 20, 27
  • Dec 29

Salary and Benefits:

  • Competitive Salary
  • HMO with 1 free dependent
  • Life Insurance
  • Free Parking

  • Team Leader/Supervisor

    2 days ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full time ₱600,000 - ₱1,200,000 per year

    About the role As a Team Leader/Supervisor - Retail at Stark Asia Solutions Inc., you'll play a vital role in leading and motivating a team of customer service professionals. In this full-time, on-site position based in Cebu Central Visayas, you'll be responsible for ensuring exceptional customer experiences and driving the success of the retail...

  • Team Leader

    2 days ago

    Cebu City, Central Visayas, Philippines TECHNOGLOBAL TEAM, INC. Full time $40,000 - $80,000 per year

    We are currently seeking a dynamic and results-oriented Operations Team Leader to lead our talented team of professionals YOU DESERVE THE BEST - Enjoy these PerksComprehensive day 1 HMO with 10K medical reimbursementAdditional HMO coverage for your family + dental coverageFree annual Flu vaccineContinuous career development and certificationsTravel &...

  • Operations Team Leader

    2 days ago

    Cebu City, Central Visayas, Philippines TechnoGlobal Team Inc. Full time ₱400,000 - ₱450,000 per year

    We are currently seeking a dynamic and results-oriented Operations Team Leader to lead our talented team of professionals.YOU DESERVE THE BEST - Enjoy these PerksComprehensive day 1 HMO with 10K medical reimbursementAdditional HMO coverage for your family + dental coverageFree annual Flu vaccineContinuous career development and certificationsTravel &...

  • Team Leader

    2 days ago

    Mandaue City, Central Visayas, Philippines Blueprint Business Solutions Full time ₱25,000 - ₱300,000 per year

    Responsibilities:Create an inspiring team environment with an open communication cultureSet clear team goalsDelegate tasks and set deadlinesOversee day-to-day operationMonitor team performance and report on metricsMotivate team membersDiscover training needs and provide coachingCandidate Qualifications:Proven Team Lead experience in lead Generation for at...

  • Team Leader

    2 days ago

    Mandaue City, Central Visayas, Philippines Blueprint Business Solutions Corp Full time ₱300,000 - ₱360,000 per year

    Blueprint Business Solutions Corp is hiring a Full time Team Leader role in Mandaue City, Central Visayas. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: EveningTuesday: EveningWednesday: EveningThursday: EveningFriday: EveningSaturday: EveningSunday: Evening1 year of relevant work experience required for this...

  • Team Leader, Operations

    3 weeks ago

    Mandaue City, Central Visayas, Philippines Webhelp Enterprise Full time

    Apply NowJob TitleTeam Leader, OperationsJob DescriptionThe Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Essential Functions/Core ResponsibilitiesResponsible for the day-to-day...

  • Team Leader

    2 days ago

    Cebu City, Central Visayas, Philippines Helpware Full time $30,000 - $50,000 per year

    Team Leader About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams,...

  • Team Leader

    2 days ago

    Cebu City, Central Visayas, Philippines Helpware Full time ₱500,000 - ₱1,000,000 per year

    Position Overview: The Team Leader will be responsible for managing and overseeing the activities of a team of CSRs/TSRs, ensuring that each individual performs at par with the standards set by the company and the client. Some main responsibilities are as follows:Monitors the performance of each team member against specified account/program metrics, and...

  • Warehouse Team Leader

    2 days ago

    Cebu City, Central Visayas, Philippines Central Lumber Full time ₱216,000 - ₱228,000 per year

    WAREHOUSE TEAM LEADERAs a Team Leader, you will plan, organize, and oversee daily warehouse operations while supporting the Warehouse Supervisor in managing day-to-day activities. You will ensure efficient operations to meet both operational and customer demands.Key Responsibilities:Manage day-to-day warehouse operations.Implement daily work plans for...

  • Showroom Supervisor

    2 days ago

    Mandaue City, Central Visayas, Philippines Mandaue Foam Industries, Inc Full time ₱250,000 - ₱300,000 per year

    The Showroom Supervisoris responsible for assisting the manager in supervising the whole showroom operations specifically the selling side and making sure that the best customer service has been given. The Supervisor will closely works with the Manager in monitoring showroom personnel and coordinates with the sales group leaders regarding the overall...