Business Intelligence Analyst

We are seeking a skilled BI Analyst to join our team in Technology Business Operations (TBO), part of the Canadian Segment IT team. The successful candidate will deliver data analysis and visualization to address IT, business, and operational challenges. This role involves designing and conducting analyses to resolve operational and process issues, collecting and interpreting data to generate reports on project health and trends, and partnering with stakeholders to define the scope and technical requirements.

Position Responsibilities:

• Develop and improve dashboards using PowerBI and other reporting tools, adhering to UI/UX best practices.
• Support in maintaining business intelligence tools and ensuring compliance with data governance.
• Support the transformation of planning, workforce, portfolio, and governance for Value Streams and squads.
• Contribute to the governance and strategic reporting of portfolio project management.
• Facilitate meetings and manage stakeholder perspectives to achieve optimal solutions.
• Engage in data and process modeling/design, conduct data audits, and provide support for workforce and portfolio management.
• Collaborate with the architecture and data technical teams to produce actionable insights.

Required Qualifications:

At least 3-5 years of experience in the following:

• Proven experience in data analysis and visualization.
• Proficiency in PowerBI, Microsoft Excel and other reporting tools.
• Strong understanding of UI/UX best practices.
• Experience in data governance and compliance.
• Excellent communication, problem-solving and stakeholder management skills.
• Ability to conduct data audits and engage in data and process modeling/design.
• Experience in supporting workforce and portfolio management.

Preferred Qualifications:

• Programming skills and/or cloud platform experience (i.e. Azure)
• Industry knowledge: Understanding of the financial services industry, particularly in IT and business operations.
• AI applications in business intelligence

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

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Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

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Working Arrangement

Hybrid