Sales Butler

4 days ago

Pasay, National Capital Region, Philippines Royal Caribbean group Full time $40,000 - $60,000 per year

POSITION SUMMARY

Office-based role supporting Direct Cruise Consultants in managing guest bookings post-sale key objectives will be improving service quality and booking retention through pro-active phone and e-mail contact

ESSENTIAL DUTIES AND RESPONSIBILITIES

Liaise (phone and e-mail) with Cruise Consultants and guests

  • as first point of contact for post-sale services such as:
    • Air bookings and service
  • Hotel/Land/Transfer requests
  • Visa information
    General administration (documents guest information booking updates etc- )
    General guest queries
    Manage customer data in CRM
    Facilitate post-cruise guest relations issues- and other escalations
  • Assist in last-minute guest communications (phone and e-mail)
  • Ad hoc tasks and projects as required

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