
Sales Butler
14 hours ago
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Position SummaryOffice-based role supporting Direct Cruise Consultants in managing guest bookings post-sale. Key objectives will be improving service quality and booking retention through proactive phone and e-mail contact.
Responsibilities- Liaise (phone and e-mail) with Cruise Consultants and guests, as first point of contact for post-sale services such as:
- Air bookings and service
- Hotel/Land/Transfer requests
- Manage customer data in CRM
- Facilitate post-cruise guest relations issues, and other escalations
- Assist in last-minute guest communications (phone and e-mail)
- Ad hoc tasks and projects as required
- Entry level
- Full-time
- Management and Manufacturing
- Travel Arrangements
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