Sales Butler

3 weeks ago

Pasay, National Capital Region, Philippines Royal Caribbean Group Full time
Overview

Join to apply for the Sales Butler role at Royal Caribbean Group.

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Position Summary

Office-based role supporting Direct Cruise Consultants in managing guest bookings post-sale. Key objectives will be improving service quality and booking retention through proactive phone and e-mail contact.

Responsibilities
  • Liaise (phone and e-mail) with Cruise Consultants and guests, as first point of contact for post-sale services such as:
  • Air bookings and service
  • Hotel/Land/Transfer requests
  • Manage customer data in CRM
  • Facilitate post-cruise guest relations issues, and other escalations
  • Assist in last-minute guest communications (phone and e-mail)
  • Ad hoc tasks and projects as required
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Management and Manufacturing
Industries
  • Travel Arrangements

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