Return Merchandise Authorization Specialist

2 days ago

Taguig, National Capital Region, Philippines c343472b-2b06-4c04-9bb4-9ed61e54f3a9 Full time ₱276,000 - ₱290,400 per year

Why You'll Love Working with Us:

• Work from Home

• Basic Salary: ₱23, Not Negotiable)

• Communication Allowance: ₱2,000.00

• DeMinimis: ₱5, Non-taxable)

• 20% Variable Night Differential (around ₱4,600.00)

• Other Benefits

- HMO coverage with 1 Dependent after 1 month. Plus, an additional Dependent on your 1-year anniversary.

- 18 Days Service Incentive Leaves (SIL) Per Year.

About Us:

Eiger Support Systems Inc. (Eiger) is a Business Process Outsourcing (BPO) company based in the Philippines. It is a wholly owned subsidiary of Carolina Wholesale Group, Inc. (CWG), a holding company in the United States. The company specializes in providing support functions for Sales, Marketing, and Back Office operations.

Job Description:

We are seeking an experienced Return Merchandise Authorization (RMA) Specialist to join our team. In this role, you will be responsible for responding to customer inquiries related to RMA requests, freight claims, and other post-sale transaction issues. These inquiries may come through various channels such as phone calls or emails.


• Process RAs (Return Authorizations) and call tags for reasons including defects, order entry errors, customer errors, and warehouse mis-shipments.

• Issue credits for returned shipments.

• Request cycle counts from assigned warehouses to verify inventory and investigate shipping discrepancies.

• Submit claims to the freight claims team for lost or damaged shipments.

• Identify, research, and resolve customer issues using the ERP system.

• Conduct inbound and outbound calls to address customer concerns related to return requests.

• Transfer customer calls to appropriate staff members as needed.

• Perform other related tasks as assigned.

What You'll Bring:

• A Bachelor's degree.

• At least 2 years of experience as an RMA Specialist supporting a US-based company.

• At least 2 years of experience using Microsoft Dynamics NAV, NetSuite, SAP, or any ERP system.

• Proficiency in Microsoft applications, particularly Excel and Word.

• Strong English communication skills, both written and verbal.

• Good English communication skills, both written and verbal.

• Typing speed of at least 50 words per minute (WPM) with 95% accuracy.

• Willing to work the evening shift (between 8:00 PM and 11:00 PM Manila Time).

• A stable fiber internet connection with a minimum speed of 100 Mbps (download and upload).

• High-performance PC/Laptop with the following minimum specifications:

- Minimum 6-core processor (2.5 GHz or higher)

- At least 16GB of RAM

- Minimum 500GB SSD hard drive

- Windows 10 or newer

- Dual monitor setup

- HD webcam and a noise-canceling headset

- Microsoft 365 Office Suite (Word, Excel, PPT) subscription.

  • Prior Authorization Specialist

    1 week ago

    Taguig, National Capital Region, Philippines HRTX Full time ₱120,000 - ₱250,000 per year

    We are seeking a detail-oriented and organized Prior Authorization Specialist to join our healthcare team. In this role, you will be responsible for obtaining prior authorizations for medical procedures, diagnostic tests, and medications from insurance providers. You will serve as a key liaison between healthcare providers, patients, and insurance companies...

  • Merchandising Specialist

    4 days ago

    Taguig, National Capital Region, Philippines Shoepplier Inc Full time ₱250,000 - ₱300,000 per year

    Job Summary:The Merchandising Specialist is responsible for ensuring that products are strategically promoted to maximize sales and enhance customer experience. This role involves analyzing sales trends, managing inventory, coordinating with suppliers, and implementing merchandising strategies in line with the company's goals.Key...

  • Merchandising Solutions Specialist

    4 days ago

    Taguig, National Capital Region, Philippines JT International (Philippines), Inc. Full time ₱900,000 - ₱1,200,000 per year

    Reporting to: Merchandising Strategy & Solutions ManagerDuty Post: Taguig CityMerchandising Design & Solutions Strategy SpecialistThe Merchandising Design and Solutions Specialist leads the end-to-end design governance, production, and management of Point of Sale Materials (POSM), artworks, templates, and creative design systems (Papirfly). Acting as the...

  • Merchandising Operations Coordinator – Fresh Chicken

    2 weeks ago

    Taguig, National Capital Region, Philippines Bounty Fresh Food, Inc. Full time ₱180,000 - ₱270,000 per year

    The Merchandising Operations Coordinator – Fresh Chicken is responsible for developing, implementing, and supervising the work processes of agency merchandisers assigned in supermarkets. This role ensures efficient merchandising operations, proper product handling, consistent display standards, and compliance with company quality protocols for fresh...

  • Team Lead Pharmacy Authorization

    1 week ago

    Taguig, National Capital Region, Philippines AGS health Full time ₱2,000,000 - ₱2,500,000 per year

    Job Title: Team Leader Pharmacy Authorization (RN)Location: McKinley, Taguig CityWork Set-up: OnsiteOUR COMPANYAGS Health is more than a revenue cycle management company–we're a strategic partner for growth. With expert services complemented by AI-enabled technologies and high-touch support, AGS Health is the premier revenue cycle partner for leading...

  • Trade Marketing Specialist

    4 days ago

    Taguig, National Capital Region, Philippines Canon Marketing (Philippines), Inc. Full time ₱900,000 - ₱1,200,000 per year

    Retail Marketing SpecialistI. Job SummarySupports and coordinates the implementation of retail marketing and merchandising initiatives by working with internal teams, partner companies, and suppliers. Focuses on trade program execution, merchandising, in-store activations, inventory management, and reporting.II. Major Accountabilities / Key Tasks Key Daily...

  • E-Commerce and Online Supervisor

    5 hours ago

    Taguig, National Capital Region, Philippines Retail specialist Full time ₱300,000 - ₱360,000 per year

    MAJOR DUTIES AND RESPONSIBILITIESNew Brands - Helps with the operations, brand alignment, and order fulfillment.Inventory Management - Overseeing the flow of inventory to meet online demand and ensuring effective stock levels across multiple channels and across all brands.Collaboration with other brands and other departments - Facilitating clear and...

  • promo salesperson

    2 days ago

    Taguig, National Capital Region, Philippines 7d426e50-92a2-41c7-9111-0c591d75a7f3 Full time ₱150,000 - ₱250,000 per year

    Customer service: Greet customers, help them locate products, and provide information on merchandise features and benefits.Sales and transactions: Operate a cash register, process various payment types (cash, credit cards), and handle sales transactions accurately.Store operations: Stock and restock shelves, arrange merchandise displays, and keep the store...

  • Tax Compliance Specialist

    2 days ago

    Taguig, National Capital Region, Philippines JKS Tech Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

    Key Responsibilities:1. Tax Compliance and Reporting· Prepare tax computations, ensuring compliance with relevant tax laws· Prepare and file accurate and timely tax returns, including VATincometax, withholding tax,· franchise tax and other local taxes.· Monitor tax deadlines and ensure timely remittance of tax payments to avoid penalties2. Tax Audit...

  • Pharmacist (MerryMart Market Market)

    2 weeks ago

    Taguig, National Capital Region, Philippines DoubleDragon Properties Corp. Full time ₱1,200,000 - ₱2,400,000 per year

    Oversees the day to day operation of the Pharmacy Section in the achievement of its sales targets.Dispenses or supervises dispensing of medications and related supplies following physician's prescriptions.Reviews prescriptions for accuracy before dispensing the medicine.Dispenses the correct medication in the asked-for amount.Ensures all Pharmacy personnel...