Training Manager

2 days ago

Baguio City, Cordillera, Philippines My Mountain Mover Full time ₱500,000 - ₱1,000,000 per year
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Responsibilities and Duties Program Management
  • Manages the execution of key training programs, including SEA, SEI, and BCT.
  • Oversees the rollout of new initiatives and supports pilot phases and scaling efforts.
  • Coordinates cross-departmentally to align training programs with recruitment and client requirements.
  • Maintains oversight of the Dental Receptionist Training Course (DRTC) and other priority initiatives.
Performance Monitoring & Optimization
  • Tracks critical metrics such as graduation rates, feedback scores, and retention.
  • Conducts weekly audits of LEAD scorecards to maintain accuracy and system integrity.
  • Uses outcome data to identify improvement opportunities and implement targeted changes.
Team Leadership & Oversight
  • Supervises team members including the LEAD Supervisor, Training Coordinator, and SME Lead.
  • Delivers structured feedback, guide performance development, and support role clarity.
    Facilitates team planning, task tracking, and delegation based on departmental priorities.
Stakeholder Coordination
  • Leads internal meetings and participate in cross-functional discussions with R&S, Placements, and Account Managers.
  • Communicates priorities, updates, and risks across teams to maintain operational alignment.
  • Represents the training function in strategic and operational planning sessions.
Systems & Compliance
  • Oversees the use and maintenance of training tools and platforms, including TalentLMS.
  • Confirms that materials meet compliance, quality, and content standards prior to rollout.
  • Manages the development and refinement of SOPs to support consistency and operational efficiency.
100% Remote for Philippine Residents and Citizens

Qualifications and Skills:
  • Minimum 3–5 years of experience as a Training Manager or in a comparable leadership role managing end-to-end training operations
  • Proven ability to lead high-performing teams, manage complex timelines, and deliver measurable results across multiple training programs
  • Strong background in LMS platforms (TalentLMS preferred), digital learning environments, and learner tracking systems
  • Experience developing SOPs, conducting training audits, and maintaining consistency across training content and workflows
  • Skilled in analyzing training metrics and using data to drive decisions, address gaps, and improve program performance
  • Comfortable collaborating with departments such as Recruitment, Placements, and Account Management to align training output with organizational needs
  • Prior experience in healthcare, education, or BPO training environments is highly preferred
  • Familiarity with EOS/Traction or similar operational frameworks is a strong advantage

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