Snowflake Support

5 days ago

Quezon City, National Capital Region, Philippines ECLARO Full time ₱400,000 - ₱1,200,000 per year

Role Title:
Snowflake Support

ECLARO:
A quick Summary

ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges through strategic staffing, permanent placement, custom outsourcing & offshoring. Utilizing our proprietary TRINIT-E Service Maturity Model, we help clients implement programs to promote innovation, automation and process improvement.

Responsibilities:

•    Provide email, web, and phone support to Snowflake customers and partners


•    Utilize Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues


•    Document known solutions to internal and external knowledge base


•    Submit well-documented bugs and feature requests arising from customer submitted requests


•    Work on technical and non-technical projects


•    Provide support coverage during holidays and weekends based on business needs

Qualifications:


•    Bachelor's or Master's degree in Computer Science or equivalent discipline


•    1+ years experience in a Technical Support environment or a similar technical function in a customer facing role


•    Experience writing, troubleshooting, and SQL queries


•    Good understanding of public cloud providers like AWS, Azure and GCP


•    Ability to troubleshoot variety of operating systems like Windows, Mac, *Nix


•    Ability to troubleshoot database connectivity issues using variety of diagnostic tools and methods (client software, drivers/connector, etc.)


•    Basic understanding of SQL Python, Java


•    Excellent writing and communication skills in English with an attention to detail


•    Strong teaming skills in a highly collaborative environment and the ability to function in global arenas

Nice to Haves:

•    Understanding of cloud computing concepts


•    Experience in troubleshooting platforms that support marketplace functions


•    Experience in troubleshooting front-end UI applications


•    Understanding of data warehouse fundamentals and concepts

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