HR Quality Control Officer

PURPOSE

The HR Quality Control Officer is responsible for the GSS HRSS' quality-control processes for HR related data entries, in accordance with the ICRC policies and procedures. They support and monitor subset of the data management processes within the GSS HRSS to enable evidence-based decisions and improvements in the area of data entry, quality support and analytics.

GENERAL DUTIES

• Understands and adheres to the seven Fundamental Principles of the International Red Cross and Red Crescent Movement
• Understands and adheres to the ICRC Code of Conduct
• Understands the roles of the components of the International Red Cross and Red Crescent Movement
• Always respects and observes staff regulations and security rules
• Represents the ICRC in a professional manner at all times
• Develops and maintains a pleasant and conducive working environment with colleagues and line managers.
• Performs all duties with the highest level of confidentiality in the interest of the employees and the ICRC.
• May be asked to perform tasks not covered in this job description and to provide support to other departments when necessary.

ACCOUNTABILITIES AND RESPONSIBILITIES

Data Quality Control

• Conduct both manual and semi-automated data quality controls of the unit that encompasses the entries/actions in the HR systems made by the teams in GSS HRSS
• Review and improve controls annually based on risk assessment and as needed due to process updates/changes
• Develop and establish controls to address process gaps identified during quality assurance and risks discussions and/or brought by system or policy changes
• Coordinate and ensure proper and timely closure of incident management with the Quality Assurance Officer, Team Leads, SMEs and as needed, with the management
• Maintains the quality-control documentation database, instructions, and records

Analysis & Reporting

• Build reports to present data, statistical reviews, and trends in identified errors using MS Excel and Power BI
• Prepare data analysis and reports for internal and external compliance reviews or audits as needed
• Coordinate with Quality Assurance Officer to improve data quality of GSS HRSS entries/actions
• Takes ownership of assessment of controls across the end-to-end transaction lifecycle, proactively assessing threats, vulnerabilities, and possibility of future incidents

Support

• Provide guidance to the Team Leads and management in bringing long-term solutions to repeated issues identified from control reports
• Aid Quality Assurance Officer by providing data of control outputs to support Root-Cause Analysis exercise and building/improving of KPIs & SLAs

ADDITIONAL DUTIES

• Follows up on all work-related messages and correspondence with the relevant contacts and departments
• Takes responsibility for their own professional learning and development
• Participate in projects, as necessary
• If necessary and upon request, provide ad hoc administrative tasks for the unit or department
• Being proactive with continuous improvement propositions for the team's management processes

SELECTION REQUIREMENTS

• University degree or equivalent experience.
• At least 3 years of previous experience in HR Administration or Shared Services environment.
• Knowledge and experience of HR services, including workflows, processes, key performance indicators, and data quality controls.
• Outstanding analysis and critical thinking skills for investigation of gaps and control findings.
• Functional knowledge of control design, risk assessment, quality audits and issue management.
• Excellent reporting skills and advance knowledge in using Microsoft Excel (experience in developing macros via VBA Excel) and Power BI.
• Proficiency in other Microsoft Office suite (Word and Powerpoint).
• Working knowledge of HR information systems.
• Good command of English. French language skills an asset.
• Strong organizational and problem-solving skills.
• Proactive and flexible.

WHAT WE OFFER

• Diverse and humanitarian-minded workforce
• An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide
• Training opportunities
• Flexible work schedule

HOW TO APPLY

Qualified applicants are requested to submit their comprehensive and updated resume alongwith their motivation letter to

Only applications received through the career page link will be pre-screened/processed.

Deadline of application: 04 January 2026

Target Start Date: Immediately

Office Address: 32/F BDO Life Megaplaza, 358 Sen. Gil Puyat Ave., Makati City, Philippines

Only short-listed candidates will be notified.

This vacancy is open for Philippine residents only.