English/Spanish Customer Service

2 weeks ago

Quezon City, National Capital Region, Philippines Intelassist Full time ₱40,000 - ₱80,000

Account: Lease-to-own retailer
Employment Type: Project Based (5 to 6 months)
Work Setup: Onsite for 1-2 months, followed by a transition to a hybrid setup.
Work Schedule: Night Shift (Eastern Time zone)
Location: Eastwood City Cyberpark Eastwood Avenue, Quezon City, Philippines, 1110
Salary Package: 40,000 PHP to 80,000 PHP/Monthly

Position Overview:
As a member of the Customer Service team, the Customer Service Representative will provide solutions to customer inquiries in a courteous and timely manner, including collaborating with various departments on behalf of the customers.

Duties and Responsibilities:

  • Participates in and demonstrates an understanding of safety principles and practices; follows all safety policies and procedures to support a safe working environment and grow our "Safety First Culture"
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Perform related duties as required or assigned by supervisor

Job Requirements:

  • Bachelor's Degree of any related field preferred
  • Atleast 2 years of experience as a Customer Service Representive
  • Handled a US based client is a must.
  • Amenable to work in Eastwood, Libis Quezon City during onboarding period.

Required Skills and Competencies:

  • Proficiency with Microsoft Office (Outlook, Word and Excel applications)
  • Ability to use phone and computer systems
  • Excellent oral and written communication skills
  • Strong listening/comprehension skills
  • Ability to stay composed and objective
  • Conversational, patient and confident, with a positive attitude

What benefits await you by joining Intelassist?

  • Global career advancement and networking opportunities.
  • Access to both virtual and on-site intensive courses for career and personal development enhancement.
  • Monetary rewards for successful referrals that are hired.
  • Guaranteed weekends off and a total of 20 paid leave days upon regularization.
  • Collaborative work environment
  • Eligibility for Health Maintenance Organization (HMO) coverage starting from the first month of employment, with coverage of up to 100,000 PHP per illness.

WHY INTELASSIST?
We grow together. We value your effort. We aim to empower you.

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