Financial Business Specialist
3 days ago
Job Qualifications:
- Bachelor's Degree in Financial Management or any related course
- Minimum of 3–5 years of experience in service administration, contract management, or related operational roles.
- Strong background in financial and contract management, with the ability to lead and manage a small team.
- Proficient in SAP and Microsoft Excel; experience in using service management or ERP systems is an advantage.
- Excellent coordination, communication, and problem-solving skills with strong attention to detail.
- Strong analytical mindset, capable of preparing detailed reports and providing process improvement insights.
- Must be proactive, organized, and results-driven, with the ability to handle moderately complex tasks independently.
- Willing to work on a HYBRID SETUP
- Can start ASAP
Job Description:
- Leads the coordination and execution of complex service administration tasks, supporting high-value service contracts, ensuring all terms are meticulously documented, and that service delivery aligns with customer expectations.
- Acts as the central liaison between service teams and customers, handling escalated issues with a focus on delivering swift, accurate resolutions and maintaining high levels of customer satisfaction.
- Understands implications of work, makes recommendations for solutions, and utilizes experience and in-depth knowledge to complete a wide range of tasks in resourceful and effective ways.
- Exercises autonomy within established procedures, utilizes specialized skills to perform in-depth analysis of assigned tasks, identifying key issues and patterns, resolves moderately complex problems to drive results.
- Contributes to detailed tracking systems for service requests, technician dispatch, and parts inventory, ensuring real-time accuracy and efficient resource allocation across multiple service projects.
- Participates in the preparation and review of Financial documentation related to service activities, including cost estimates, invoicing, and payment reconciliation, ensuring compliance with Financial policies and accurate reporting.
- Leads the integration of new service tools and systems, leading user training and ensuring that all team members are proficient in utilizing these systems to enhance operational efficiency.
- Generates in-depth service performance reports, utilizing data analytics to identify trends, highlight areas for improvement, and provide strategic recommendations to senior management for service enhancements.
- Ensures that all service back-office operations comply with relevant regulatory standards and company policies, conducting regular audits, and implementing corrective measures to maintain compliance.
- Collaborates closely with cross-functional teams, including finance, operations, and customer service, to alignback-office activities with broader organizational goals and ensure seamless service operations.
Job Types: Full-time, Temporary
Contract length: 12 months
Pay: Php45, Php50,000.00 per month
Benefits:
- Health insurance
Work Location: Hybrid remote in Taguig
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