Travel Consultant

24 hours ago

Manila, National Capital Region, Philippines ASW Full time A$60,000 - A$80,000 per year

Job Description

THE OPPORTUNITY

Our partner, is one of Australia's fastest-growing fintechs, helping businesses get rewarded for every dollar they spend. Through the team, our client offers premium travel concierge services, curating bespoke itineraries, sourcing hard-to-find reward seats, and delivering unforgettable travel experiences while maximising their loyalty points.

We are seeking a Travel Consultant to join the Travel & Lifestyle team. In this role, you will manage and coordinate travel arrangements for our clients, from research and itinerary planning to booking and documentation.

ASW Global operates on a Hybrid model. During the first month, you will be required to work full-time onsite. After this period, the role will transition to a hybrid model with a regular shift schedule of 6:00 AM to 3:00 PM Manila time.

KEY RESPONSIBILITIES

  • Deliver exceptional customer service, assisting clients with travel plans and addressing enquiries.
  • Research destinations, accommodations, transport, and create detailed travel itineraries.
  • Source and secure reward seat availability, maximising value through frequent flyer redemptions.
  • Book flights, hotels, car rentals, and other services while negotiating competitive deals.
  • Manage travel documentation requirements, including visas, passports, and travel advisories.
  • Use CRM and booking systems to process reservations and maintain accurate records.

SKILLS, EXPERIENCE & QUALIFICATION

  • Bachelor's degree in a relevant field.
  • Minimum 3-5 years' experience in the travel or rewards industry, with expertise in reward seat research/frequent flyer programs are essential.
  • Experience in travel operations, reservations, or rewards programs preferred.
  • Familiarity with relevant tools and systems (e.g., reward seats, points booking).
  • Previous experience in travel operations or reservations preferred.
  • Strong negotiation and supplier management experience.

ASW OFFERS

  • A diverse, inclusive, and supportive company culture.
  • Competitive remuneration.
  • Opportunity to collaborate and work with global clients and stakeholders.
  • Medical benefits.
  • Great Paid Leave entitlements.
  • Team outings, travel opportunities, company parties/events, and other exciting activities.
  • Exposure to an international environment, working with people across Malaysia, Vietnam, Thailand, the Philippines, and Australia.
  • Industry and role-related training.
  • Ongoing career opportunities.
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