Content Development Manager

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities, and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site.

Within our consult business we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.

Our Values Shape The Way We Consult And Define The People We Want To Join Us On Our Journey, They Are

• Safety first - Going home safe and well.
• Client focus -Deliver on our promise.
• Integrity - Always do the right thing.
• Create opportunity - for our people to excel.

We are seeking a highly motivated and talented Content Development Manager to join our dynamic and international support services team. This role is client-facing and supports fee-earning projects and programmes. The successful candidate will work independently on smaller projects and be part of a global team working with some of Mace's largest programmes.

Key to this role is the ability to create compelling content from various sources on numerous platforms, including SharePoint, Visio and applications from the M365 Office suite.

The role will report into the support service lead role, based overseas and be supported locally by the Mace philippines team.

You'll Be Responsible For

• Support the development of the programme document architecture, working closely with the support service lead and other establish CoE leads.
• Establish and chair the content development steering group within client projects.
• Take ownership of content development on SharePoint sites such as landing pages.
• Collaborating with functional SMEs, communicate expectations for management plans, process maps, activity guides, and tools/templates, as well as other supportive materials.
• Review functional content owners' information to ensure it meets the requirements.
• Develop templates for documents, sites and platforms in alignment with client brand guidelines.
• Ensure quality assurance checks occur on all content produced, feeding back improvements to other analysts and developers.
• Monitor the development of content by functional SME teams in line with the agreed delivery schedule, producing trackers to support delivery and to meet deadlines.
• Define and document content requirements and translate these into technical specifications as and where required.
• Report progress planned/against actual in alignment with the management system architecture and agreed dates.
• Collect lessons learnt and examples of best practices, as well as feed learnings back into Mace's centre of excellence (CoE).

You'll Need To Have

• Basic understanding of the construction/delivery lifecycle and/or consultancy.
• Knowledge of PMO and project controls service delivery in one or more sectors (e.g., rail, highways, defense, public sector, hospitals).
• Proficiency in basic SharePoint, specifically producing SharePoint pages, creating lists, and modifying according to project requirements.
• Excellent MS Word, Visio, and PowerPoint skills, including the development and use of branded templates and problem-solving.
• Experience in adopting brand guidelines into your work.
• Understanding of information security protocols.
• Knowledge of the wider MS-365 toolkit, including MS-Teams and Power BI.

You'll Also Have

• Excellent written and oral communication skills (in English).
• High level of attention to detail and ability to critically evaluate your own work.
• Project management skills.
• Good interpersonal skills and ability to form effective working relationships.
• Ability to effectively collaborate with others.
• Ability to articulate complex information and ideas for a technical audience and interpret data and information into visual formats.
• Ability to create and deliver clear and professional presentations to project teams.
• Seek to continuously improve.
• Experience with Adobe Creative Cloud application set and articulate 360 (desirable).

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all the criteria, please apply as you may still be the best candidate for this role or another role within our organization.

We are also open to discussing part time, flexible, and hybrid working options if suitable within the role.

Apply now for a confidential discussion.