Team Leader

Job description:

Summary:

The Team Leader provides daily supervision and guidance to a team of 15-20 employees, ensuring efficient workflow, high-quality output, and a positive work environment. This role requires strong leadership, communication, and problem-solving skills to achieve team goals and contribute to overall company success.

Responsibilities:

Team Management: Supervise and mentor the team, providing daily guidance, support, and training. This includes assigning tasks, monitoring progress, and addressing performance issues.

Performance Management: Conduct regular performance reviews, providing constructive feedback and identifying opportunities for improvement. Track individual and team performance against established KPIs.

Workflow Management: Optimize workflow processes to ensure efficiency and productivity. Identify and resolve bottlenecks, and implement improvements as needed.

Quality Control: Maintain high standards of quality in all team deliverables. Implement quality control measures and address any quality issues promptly and effectively.

Communication: Maintain clear and consistent communication with team members, management, and other departments. Communicate updates, changes, and relevant information effectively.

Problem Solving: Identify and resolve team-related issues promptly and efficiently. Develop and implement solutions to prevent recurring problems.

Collaboration: Work collaboratively with other team leaders and departments to achieve shared goals and maintain a cohesive work environment.

Training and Development: Identify training needs for team members and implement appropriate training programs to improve skills and knowledge.

Reporting: Prepare regular reports on team performance, highlighting key achievements, challenges, and areas for improvement.

• Minimum Qualifications: Job description:

Summary:

The Team Leader provides daily supervision and guidance to a team of 15-20 employees, ensuring efficient workflow, high-quality output, and a positive work environment. This role requires strong leadership, communication, and problem-solving skills to achieve team goals and contribute to overall company success.

Responsibilities:

Team Management: Supervise and mentor the team, providing daily guidance, support, and training. This includes assigning tasks, monitoring progress, and addressing performance issues.

Performance Management: Conduct regular performance reviews, providing constructive feedback and identifying opportunities for improvement. Track individual and team performance against established KPIs.

Workflow Management: Optimize workflow processes to ensure efficiency and productivity. Identify and resolve bottlenecks, and implement improvements as needed.

Quality Control: Maintain high standards of quality in all team deliverables. Implement quality control measures and address any quality issues promptly and effectively.

Communication: Maintain clear and consistent communication with team members, management, and other departments. Communicate updates, changes, and relevant information effectively.

Problem Solving: Identify and resolve team-related issues promptly and efficiently. Develop and implement solutions to prevent recurring problems.

Collaboration: Work collaboratively with other team leaders and departments to achieve shared goals and maintain a cohesive work environment.

Training and Development: Identify training needs for team members and implement appropriate training programs to improve skills and knowledge.

Reporting: Prepare regular reports on team performance, highlighting key achievements, challenges, and areas for improvement.

At the heart of our company lies a bold vision: to become the trusted, go-to provider of reliable and flexible business process outsourcing (BPO) services across Southeast Asia. We aim to be the leading partner for international businesses seeking to establish or expand their operations in the region—offering not just support, but true strategic collaboration. Our foundation is built on four key pillars: Trust, Efficiency, Quality, and Tailored Service. These values are not just words—they are deeply embedded in our culture and serve as guiding principles in everything we do. They inform our decisions, shape our processes, and define how we engage with both our clients and our team. Trust ensures transparency and accountability in our partnerships. Efficiency drives us to streamline operations and deliver measurable results. Quality is reflected in the standards we uphold in every project, while Tailored Service guarantees that every solution is crafted to fit each client's unique needs. Together, these pillars guide our journey and define our identity—not only as a service provider, but as a long-term partner invested in our clients' growth and success.