Senior Director of Talent Acquisition

The Opportunity |
Senior Director of Talent Acquisition (Volume Recruitment)

The Senior Director, Talent Acquisition will oversee Talent Acquisition people and process operation.

It is a high-level, strategic role focused on leading and managing an organization's overall recruiting function. This role is responsible for building high-performing recruitment teams, optimizing hiring funnels, and strengthening the company's employer brand visibility across key talent markets. You are a key business partner, ensuring the company attracts, hires, and retains the talent needed to achieve its long-term goals.

The Responsibilities & Duties

People Leadership

• Lead, mentor, train, and manage a team of high caliber leaders and recruiters, specialists, and coordinators, providing guidance to ensure the team is high-performing and motivated.
• Promote collaboration and shared ownership across teams and stakeholders.
• Build a culture that values transparency, integrity, and excellence in delivery.

Talent Management and Operations

• Oversee the day-to-day performance of the recruitment delivery team, ensuring alignment with client hiring requirements and SLAs.
• Monitor key delivery metrics — time-to-fill, productivity, quality, and compliance — and implement timely solutions to maintain delivery standards.
• Lead operational reporting, dashboards, and performance visibility for executive review.
• Drive accountability for performance through structured reviews, coaching, and consistent data-driven management.
• Coordinate with day-shift and onshore leaders to ensure alignment on priorities, capacity, and resource planning.
• Collaborate with Operations, Workforce, HR and other relevant teams to ensure seamless end-to-end recruitment operations and system effectiveness.

Strategy & Planning

• Develop and execute the talent acquisition strategy to meet hiring goals across diverse client portfolios.
• Partner with business and delivery leaders to forecast hiring needs, create proactive sourcing pipelines, and ensure long-term scalability.
• Champion initiatives that strengthen employer branding, candidate experience, and talent marketing.
• Analyze hiring data and market insights to guide decision-making and ensure the team meets or exceeds service levels.
• Collaborate closely with Client Operations on recruitment strategies to achieve common goals.

Continuous Improvement, Transformation & Innovation

• Identify process bottlenecks and implement continuous improvement initiatives to enhance efficiency, speed, and quality of hires.
• Support the rollout of systems, tools, and analytics that elevate recruitment delivery and performance management.
• Lead efforts to innovate sourcing channels, technology adoption, and data utilization in recruitment.
• Foster a culture of agility, accountability, and operational excellence within the team.

What You'll Bring

• 5–8 years of experience in talent acquisition, recruitment operations, or workforce leadership within BPO environment.

Key Skills and Qualifications

A successful Senior Director of Talent Acquisition typically possesses:

• Strategic Thinking: The ability to see the big picture and align hiring initiatives with long-term business goals.
• Exceptional Leadership: Proven experience in managing, motivating, and developing large teams.
• Stakeholder Management: Excellent communication and relationship-building skills to partner effectively with senior executives, hiring managers, and candidates.
• Deep Industry Knowledge: Expertise in current labor market trends, sourcing techniques, and employment laws.
• Data Literacy: Strong analytical skills to interpret recruitment metrics and use them to drive performance.
• Experience: A Bachelor's or Master's degree in Human Resources or a related field, along with extensive experience in talent acquisition, often including a significant tenure in a leadership role.
• Highly organized, proactive, and adaptable to shifting priorities in a fast-paced environment.
• Outstanding communication and leadership skills.