Customer Service Associate
7 days ago
We are seeking a dependable and customer-focused Customer Service Associate (Social Media) to manage inbound customer inquiries, issue resolution, and sentiment across our social media platforms for a global audience.
This role operates on Pacific Standard Time (PST), and candidates must be willing and able to work in this US time zone. The position is primarily focused on real-time support, efficient triage, and protecting brand trust.
RequirementsRESPONSIBILITIES
- Respond to customer comments and direct messages across social media platforms in a timely, professional manner.
- Provide clear, empathetic support for account, payment, verification, and general service-related inquiries.
- Monitor social channels for urgent issues, complaints, or misinformation, and escalate as needed.
- Triage and prioritise incoming queries based on urgency, impact, and potential risk.
- Maintain brand-safe, compliance-aware communication at all times.
- Collaborate closely with Support, Marketing, and Regional teams to ensure consistent and aligned responses.
- Previous experience in social media, community management, or digital customer service.
- Strong written English communication skills.
- Preferably with experience supporting US-based or global brands preferred.
- High attention to detail, strong judgement, and ability to remain calm under pressure.
- Familiarity with social management and customer support tools (e.g., Sprout, Hootsuite, Zendesk, Intercom, or similar) is a plus.
-
Customer Service Associate
2 weeks ago
Manila, National Capital Region, Philippines Digital Full timeWe are seeking a dependable and customer-focused Customer Service Associate (Social Media) to manage inbound customer inquiries, issue resolution, and sentiment across our social media platforms for a global audience.This role operates on Pacific Standard Time (PST), and candidates must be willing and able to work in this US time zone. The position is...
-
Customer Associate
2 weeks ago
Manila, National Capital Region, Philippines Asticom Technology Inc Full timeWe are seeking a friendly, reliable, and customer-focused Customer Associate to provide excellent service and support to clients. The Customer Associate will assist in handling inquiries, processing transactions, and ensuring customer satisfaction. The ideal candidate has strong communication skills, a positive attitude, and a passion for helping people.
-
Roving Customer Service Associate
5 days ago
Manila, National Capital Region, Philippines PS Bank Full timeThe role of Roving Customer Service Associate is to relieve manpower deficiencies in the branches and to generate business for the Bank by providing excellent customer service and efficiently processing clients' over-the-counter transactions.FunctionalAct as reliever for branches during SMVL/ML/SL and vacancy.Ensure prompt and courteous servicing of client...
-
Customer Service Associate
2 weeks ago
Manila, National Capital Region, Philippines Compass Experience Labs Full timeThis is a remote position supporting mainly US retail and eComm businesses. Our headquarters are located in Columbus, OH, USA in the Eastern Time Zone.Are you ready to join a fun and engaging workplace that encourages you to empower yourself and develop your career? Are you looking for a remote job where you can work from the comfort of your own home? Do you...
-
Portuguese Bilingual Customer Service Associate
2 weeks ago
Manila, National Capital Region, Philippines DUOTECH PTE. Full timeThe Role:Hytechis hiring a Portuguese-Speaking Customer Service Associate Candidates should be at the Associate or Senior Associate level, fluent in Spanish and English, and have customer service experience.Duties and Responsibilities:Assist customers via email and live chat (minimal voice calls)Review, verify, and process client documentation and account...
-
Customer Service Associate
2 weeks ago
Manila, National Capital Region, Philippines Virtual Rockstar Careers Full timeThis is a remote position.Virtual Rockstar is hiring a full-time Customer Support Associate on behalf of our client, a mission-driven holistic health practice dedicated to helping women and their families restore wellness through foundational, whole-body principles. This role plays a key part in creating a warm, supportive client experience while ensuring...
-
Service Associate
2 weeks ago
Manila, National Capital Region, Philippines Shangri-La Group Full timeSHANGRI-LA BUSINESS SOLUTIONS AND SERVICES INC.A shared services company that services the Shangri-La Philippine Properties:Makati Shangri-La, ManilaShangri-La at the Fort, ManilaEdsa Shangri-La, ManilaShangri-La's Boracay Resort & SpaShangri-La's Mactan Resort & SpaWe are hiring for a Service Associate - Procurement (Non-Food Buyer).As a Service Associate -...
-
Customer Service Associate
2 weeks ago
Manila, National Capital Region, Philippines Cooee Inc. Full timeThe Role: What you'll be working onLiaise with customers for post-sales enquiries, including delivery updates and taking product and service feedback.Communicate with customers and suppliers for any warranty claims regarding products.Administrative and support services.Coordinate with the warehouse regarding shipment of goods and any inventory...
-
Customer Service Associate
3 days ago
Manila, National Capital Region, Philippines Remitly Inc. Full timeJob Description:Join a winning, innovation-driven team that plays an important role in promoting financial inclusion and equal opportunities for all. Remitly Israel (formerly Rewire) is a leading digital financial services provider for immigrants.At Remitly, we push forward and aim for the stars. We hire top talents and invest in promoting their career by...
-
Sales/Service Associates
2 weeks ago
Manila, National Capital Region, Philippines e0-b23b-444a-b74c-9100e55334b4 Full timeCandidate must possess at least an Associate Degree or graduate of any 2 year course.Required skill(s): above average communication skills, excellent customer service skills, excellent interpersonal skills, analytical, attentive to details.Fresh graduates are welcome to apply.Full-Time position(s) available.