Customer Service Associate
2 weeks ago
What you'll be working on
- Liaise with customers for post-sales enquiries, including delivery updates and taking product and service feedback.
- Communicate with customers and suppliers for any warranty claims regarding products.
- Administrative and support services.
- Coordinate with the warehouse regarding shipment of goods and any inventory issues.
- Maintain a strong and positive relationship with all customers, and ensure swift fulfilment of all customer needs.
- Keep an eye on order status and keep customers updated
- Use our internal systems (Freshdesk, W3APP, Shopify) and keep records up to date
- Assisting senior project managers with the preparation, compilation and presentation of larger commercial fit-out projects.
- Keep a professional, helpful, and positive tone in all customer interactions
- Work with suppliers to sort out issues and manage warranty claims
- Stay on top of open tasks and follow through without needing a lot of hand-holding.
What were looking for
- Open to fresh grads or up to 5 years experience in customer service (retail/sales)
- Strong English communication skills, both written & spoken
- Confident with MS Office & spreadsheets
- Solutions-driven mindset
- Friendly, proactive, and great at building relationships
- Organized multitasker who thrives in a team or independently
- Flexible and ready to take on new challenges
- A team player whos adaptable and happy to jump in where needed.
- Attractive Salary & Benefits
- Flexible working options
- Opportunity to make a positive impact
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