Customer Service Associate

2 weeks ago


Manila, National Capital Region, Philippines Cooee Inc. Full time
The Role:

What you'll be working on

  • Liaise with customers for post-sales enquiries, including delivery updates and taking product and service feedback.
  • Communicate with customers and suppliers for any warranty claims regarding products.
  • Administrative and support services.
  • Coordinate with the warehouse regarding shipment of goods and any inventory issues.
  • Maintain a strong and positive relationship with all customers, and ensure swift fulfilment of all customer needs.
  • Keep an eye on order status and keep customers updated
  • Use our internal systems (Freshdesk, W3APP, Shopify) and keep records up to date
  • Assisting senior project managers with the preparation, compilation and presentation of larger commercial fit-out projects.
  • Keep a professional, helpful, and positive tone in all customer interactions
  • Work with suppliers to sort out issues and manage warranty claims
  • Stay on top of open tasks and follow through without needing a lot of hand-holding.
Ideal Profile:

What were looking for

  • Open to fresh grads or up to 5 years experience in customer service (retail/sales)
  • Strong English communication skills, both written & spoken
  • Confident with MS Office & spreadsheets
  • Solutions-driven mindset
  • Friendly, proactive, and great at building relationships
  • Organized multitasker who thrives in a team or independently
  • Flexible and ready to take on new challenges
  • A team player whos adaptable and happy to jump in where needed.
What's on Offer?
  • Attractive Salary & Benefits
  • Flexible working options
  • Opportunity to make a positive impact


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