subject matter expert, client

1 week ago

Cagayan de Oro, Northern Mindanao, Philippines Qualfon Full time ₱900,000 - ₱1,200,000 per year

Role Subject Matter Expert, Client
General Description
The Client Subject Matter Expert serves the client by identifying and documenting customer satisfaction, uncovering opportunities to reduce costs, improving service, and enhancing overall customer experience.

Key Responsibilities

  • Document all CSAT (Customer Satisfaction) feedback received from clients
  • Review CSAT data to identify areas for improvement
  • Communicate improvement opportunities to management
  • Develop initiatives that contribute to cost reduction
  • Share initiatives with all stakeholders
  • Create action plans to track initiative progress
  • Create and implement DSAT (Dissatisfaction) reports for each Line of Business (LOB)
  • Analyze and present LOB progress to management
  • Review current processes to align with business needs
  • Compare and document best practices
  • Conduct root cause analysis
  • Develop and implement performance-driving processes
  • Provide updates to the operations manager before process implementation
  • Assist supervisors and quality analysts in validating reasons for agent penalization
  • Offer guidance on behavioral trends for agents
  • Communicate client expectations regarding sales to the team
  • Support coaching efforts for agents alongside supervisors and quality analysts

Knowledge, Skills & Abilities

  • Recent industry experience preferred
  • Ability to analyze data and trends to create and implement sales improvement plans
  • Familiarity with client applications

Competencies

  • Data Collection, Integrity, and Analysis
  • Problem Solving
  • Communication
  • Documentation and Reporting
  • Business Software Applications

  • subject matter expert, client

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Qualfon Full time ₱90,000 - ₱120,000 per year

    OverviewRole: Subject Matter Expert, ClientGeneral Description:The Client Subject Matter Expert serves the client by identifying and documenting customer satisfaction, uncovering opportunities to reduce costs, improving service, and enhancing overall customer experience.ResponsibilitiesKey Responsibilities:Document all CSAT (Customer Satisfaction) feedback...

  • Client Records

    4 days ago

    Cagayan de Oro, Northern Mindanao, Philippines MicroSourcing Full time ₱200,000 - ₱250,000 per year

    Discover your 100% YOU with MicroSourcingPosition:Client Records & Admin Coordinator (Intermediate)Location:SM Downtown, Cagayan De OroWork setup & shift:Onsite | NightshiftWhy join MicroSourcing?You'll have:Competitive Rewards *: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash...

  • Customer Support Expert Representative

    4 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱600,000 - ₱1,200,000 per year

    We are seeking a talented and passionate Customer Service Representative (CSR) to join our team Cagayan de Oro, Misamis Oriental. In this full-time role, you will be the voice of our company, providing exceptional customer service and technical support to our valued clients.Key Responsibilities:Responding to customer inquiries and resolving issues promptly...

  • HR Paralegal

    4 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Blackming, Corporation Full time ₱144,000 - ₱180,000 per year

    Position: HR ParalegalLocation: Cagayan de Oro City - Near SM UptownAre you detail-oriented and passionate about employment law and HR compliance? Join our team as an HR Paralegal and play a key role in supporting legal and HR operations.What You'll Be Doing:Assist HR and legal teams in preparing, reviewing, and maintaining employment-related documents and...

  • Radiologic Technologist

    4 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Allied Care Experts Medical Center Inc. Cagayan de Oro Full time ₱250,000 - ₱500,000 per year

    The Radiologic Technologist shall provide quality customer service to all patients and clients and abide all policies, guidelines, operating procedure standards and protocols to the Radiology Department of Allied Care Experts Medical Center CDO. Qualifications: Graduate of Bachelor Bachelor of Science in Radiologic Technology (BSRT)Updated PRC ID

  • Marketing Staff

    6 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Golden Era Food Chain, Inc. - Cagayan De Oro City Full time ₱400,000 - ₱600,000 per year

    Qualifications:A Bachelors Degree of Marketing Management, Communication Arts or Advertising course, and other related courses to marketing and advertisingAt least 1 year experience in social media marketing or similar roleStrong Passion for social media contentExpert understanding and managing of advertising platforms (Facebook, LinkedIn, and Google Ads...

  • Civil Engineer

    4 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Allwin Builders Full time ₱900,000 - ₱1,200,000 per year

    CIVIL ENGINEER JOB DESCRIPTIONWe are looking for an experienced, driven civil engineer with a wealth of industry knowledge. To ensure success, the ideal candidate should be comfortable splitting their hours between the office, on-site visits, and attending council meetings.The civil engineer should be a critical thinker and have sound subject knowledge of...

  • Relationship Manager

    4 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Metrobank Full time

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

  • Relationship Manager

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Metropolitan Bank & Trust Company Full time ₱600,000 - ₱1,200,000 per year

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

  • relationship manager cagayan de oro

    4 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Metropolitan Bank & Trust Company Full time ₱900,000 - ₱1,200,000 per year

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees-we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and...