subject matter expert, client

2 weeks ago

Cagayan de Oro, Northern Mindanao, Philippines Qualfon Full time ₱900,000 - ₱1,200,000 per year

Role Subject Matter Expert, Client
General Description
The Client Subject Matter Expert serves the client by identifying and documenting customer satisfaction, uncovering opportunities to reduce costs, improving service, and enhancing overall customer experience.

Key Responsibilities

  • Document all CSAT (Customer Satisfaction) feedback received from clients
  • Review CSAT data to identify areas for improvement
  • Communicate improvement opportunities to management
  • Develop initiatives that contribute to cost reduction
  • Share initiatives with all stakeholders
  • Create action plans to track initiative progress
  • Create and implement DSAT (Dissatisfaction) reports for each Line of Business (LOB)
  • Analyze and present LOB progress to management
  • Review current processes to align with business needs
  • Compare and document best practices
  • Conduct root cause analysis
  • Develop and implement performance-driving processes
  • Provide updates to the operations manager before process implementation
  • Assist supervisors and quality analysts in validating reasons for agent penalization
  • Offer guidance on behavioral trends for agents
  • Communicate client expectations regarding sales to the team
  • Support coaching efforts for agents alongside supervisors and quality analysts

Knowledge, Skills & Abilities

  • Recent industry experience preferred
  • Ability to analyze data and trends to create and implement sales improvement plans
  • Familiarity with client applications

Competencies

  • Data Collection, Integrity, and Analysis
  • Problem Solving
  • Communication
  • Documentation and Reporting
  • Business Software Applications

  • Client Records

    4 days ago

    Cagayan de Oro, Northern Mindanao, Philippines MicroSourcing Full time ₱200,000 - ₱250,000 per year

    Discover your 100% YOU with MicroSourcingPosition:Client Records & Admin Coordinator (Intermediate)Location:SM Downtown, Cagayan De OroWork setup & shift:Onsite | NightshiftWhy join MicroSourcing?You'll have:Competitive Rewards *: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash...

  • Finance Supervisor

    4 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Enabl Full time

    Finance SupervisorBe among the first 25 applicantsAt Enabl, we make device management easy so businesses can focus on what really matters. Our solution combines the best hardware with run-up and deployment, support, and lifecycle services, all bundled as a subscription. Whether you're in the office, working from home, or on the go, we ensure uninterrupted...

  • Port Engineer

    1 hour ago

    Cagayan de Oro, Northern Mindanao, Philippines V2X Inc Full time ₱1,200,000 - ₱2,400,000 per year

    OverviewThis position description is subject to change at any time as needed to meet the requirements of the program or company.This position is contingent upon successful contract award to V2X.***This position is physically located in the Philippines in support of Company 200***You must satisfy all host country requirements to legally work in the host...

  • HR Paralegal

    4 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Blackming, Corporation Full time ₱144,000 - ₱180,000 per year

    Position: HR ParalegalLocation: Cagayan de Oro City - Near SM UptownAre you detail-oriented and passionate about employment law and HR compliance? Join our team as an HR Paralegal and play a key role in supporting legal and HR operations.What You'll Be Doing:Assist HR and legal teams in preparing, reviewing, and maintaining employment-related documents and...

  • Radiologic Technologist

    4 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Allied Care Experts Medical Center Inc. Cagayan de Oro Full time ₱250,000 - ₱500,000 per year

    The Radiologic Technologist shall provide quality customer service to all patients and clients and abide all policies, guidelines, operating procedure standards and protocols to the Radiology Department of Allied Care Experts Medical Center CDO. Qualifications: Graduate of Bachelor Bachelor of Science in Radiologic Technology (BSRT)Updated PRC ID

  • Field Engineer – Marine Mechanic

    57 minutes ago

    Cagayan de Oro, Northern Mindanao, Philippines V2X Inc Full time ₱800,000 - ₱1,200,000 per year

    OverviewThis position description is subject to change at any time as needed to meet the requirements of the program or company.This position is contingent upon successful contract award to V2X.***This position is physically located in the Philippines in support of Company 200***You must satisfy all host country requirements to legally work in the host...

  • Civil Engineer

    4 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Allwin Builders Full time ₱900,000 - ₱1,200,000 per year

    CIVIL ENGINEER JOB DESCRIPTIONWe are looking for an experienced, driven civil engineer with a wealth of industry knowledge. To ensure success, the ideal candidate should be comfortable splitting their hours between the office, on-site visits, and attending council meetings.The civil engineer should be a critical thinker and have sound subject knowledge of...

  • Marketing Staff

    7 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Golden Era Food Chain, Inc. - Cagayan De Oro City Full time ₱400,000 - ₱600,000 per year

    Qualifications:A Bachelors Degree of Marketing Management, Communication Arts or Advertising course, and other related courses to marketing and advertisingAt least 1 year experience in social media marketing or similar roleStrong Passion for social media contentExpert understanding and managing of advertising platforms (Facebook, LinkedIn, and Google Ads...

  • Senior Accountant

    4 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Virtual Business Partners Pty. Ltd. Full time

    Overview of the RoleAs a Senior Accountant at VBP, you will play a pivotal role in maintaining the financial integrity and reporting to one of our clients. This full-time position will see you responsible for a wide range of accounting activities that support the overall financial operations of the business.What you'll be doingPreparation and Input of Income...

  • Site Engineer

    3 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Italpinas Development Corporation Full time

    Site EngineerSite EngineerSite EngineerSite EngineerSite EngineerEnsures the proper implementation of set methodologies, standard quality, (workmanship and materials), and manpower utilizationPrepares progress reports in relation to project billingEnsures compliance to company health, safety and environmental standardsResolves operational issues related to...